Deloitte Technology Services Optimization, ServiceNow – Senior Manager/Specialist Leader in Washington, District Of Columbia
Technology Services Optimization, ServiceNow Senior Manager/Specialist Leader
Are you looking for a ServiceNow position with an executive level career trajectory that few organizations can offer? What about access to a high-quality portfolio of clients with the opportunity to work across capabilities, industries, and geographies? If this matches your aspirations, Deloitte just may be the fit for you!
Work you ll do
Deloitte is an industry leader in our clients Enterprise Service Transformations. We recognize that the backbone enabling our clients aspirations for advancement solutions often involves next-gen ServiceNow implementation. From blueprint, to implementation, and ongoing services we offer a full scope of innovative solutions to help meet those goals.
Deloitte wants talent who is ready to innovate, grow our services, and empower our clients to leap frog forward in their technical capabilities. Building your career here offers the opportunity to work with cutting-edge technologies to deliver those next-Gen ServiceNow solutions. We embrace the tech enthusiast mindset and encourage our talent to keep their skills evolving at the speed at which the marketplace desires.
ServiceNow has undoubtedly transformed the way technology enables businesses to perform. It represents a radical shift in how IT services are obtained, used, and managed. Companies are navigating through the various options and deciding between single, or a combination of solutions, across different and dynamic platforms. Our employees are empowered to think outside norms and provide innovative solutions to enable our clients IT successes.
As a Deloitte Senior Manager you will lead and deliver large, complex client engagements that identify, design and implement creative business and technology solutions. Our Senior Managers are expected to contribute to the firm's growth and development in a variety of ways, including:
-Engagement Management: manage engagement risk and project economics including planning and budgeting, manage accounts receivable, define deliverable content and ensure buy-in of proposed solutions from client top management
-Business Development: develop and maintain contact with top decision makers at key clients, organize and lead pursuit teams, participate and lead aspects of the proposal development process, contribute to proposal pricing strategy
-Practice Development & Eminence: develop solutions and methodologies, develop "thoughtware" and "point-of-view" documents, public speaking and publication in industry periodicals
-People Development: perform role of counselor and coach, provide input and guidance into the firm s staffing process and actively participate in staff recruitment and retention activities
-Minimum of 6 years of hands on ServiceNow implementation experience in large complex environments
-Minimum of 8-10 years of technology implementations overall
-Expert level understanding of ServiceNow applications and modules
-Deep Information Technology experience required, including development, implementation, and maintenance of large scale systems
-Proven business development track record and ability to meet or exceed quota expectations year over year
-Demonstrated ability to work in a fast paced and changing environment with short deadline
-Proficient in all phases of the Application Development Lifecycle
-Strong technical project management and / or leadership skills
-Certified ServiceNow System Administrator
-Bachelor s degree in Business, Information Systems, or equivalent
-Certified ITIL V3 practitioner
-Ability to work independently and manage multiple task assignments
-Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
-Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
-Eagerness to mentor junior staff
-An advanced degree in the area of specialization (MBA Preferred)
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world.
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals.
Category: Management Consulting
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.