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Deloitte Senior Manager - Customer Strategy and Applied Design in Washington, District Of Columbia

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development?

Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

We serve our clients through the following types of work

Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)

eCommerce strategy, implementation and operations

Acquisition and engagement campaign ideation, development and execution

Agile based, design-thinking, user-centric, empirical projects that accelerate results

Work You'll do:

  • Deliver consistent, high-value services on a cross-section of complex customer and citizen centric projects

  • Manage, analyze and prepare the qualitative and quantitative data from feedback loops to create clear and compelling reports that drive action

  • Manage strong client relationships and help them identify needs around CX and data analysis

  • Lead CX Organizational Roadmap with insights that aid in prioritizing initiatives that deliver the most value to the organization

  • Display breadth and depth of knowledge regarding functional and technical issues

    Qualifications

  • Bachelor's Degree

  • Eight or more years' experience in consulting and/or start- ups and/or digital agency environment.

  • Thorough understanding of marketing strategy and business execution via technology enablement.

  • Demonstrated understanding of the adoption of technology and its impact to future operating models and organizational structures.

  • Experience driving the design direction in terms of user interaction, design patterns, etc.

  • Experience advising on Salesforce prototyping (supported by dedicated salesforce configurators).

  • Comfortability working in a high visibility role, collaborating with a client Chief of Product

  • Limited immigration sponsorship may be available.

  • Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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