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Deloitte Senior Manager, Client & Market Growth / Monitor Institute by Deloitte in Washington, District Of Columbia

Senior Manager, Client & Market Growth/Monitor Institute by Deloitte

The team

Monitor Institute by Deloitte (MIbD), a consulting team within the Client and Market Growth organization, works with social impact-focused businesses, philanthropies, and nonprofits. The team collaborates with innovative leaders to surface and spread best practices in public problem solving and to pioneer next practices - breakthrough approaches for addressing societal challenges.

MIbD blends the specialized knowledge and expertise of a leading-edge social impact consulting practice with the breadth and scale of a globally recognized professional services firm.

Work you'll do

  • Senior Managers are leaders in the practice, serving as a trusted advisor to increasingly senior clients and conducting business development activities

  • Senior Managers provide oversight to project team(s), guiding the development of clear hypotheses, actionable strategic and operational insights, and creation of client deliverables to extend our clients' impact

  • Senior Managers lead MIbD practice initiatives (e.g., Eminence, Learning, Adaptive Strategy, Philanthropy, Corporate Purpose)

Key responsibilities

  • Develop long-term strategic advisor relationships with clients; manage overall client expectations through regular contact

  • Lead multiple client engagements simultaneously, quickly mobilizing teams to deliver meaningful analysis and strategic insights; Collaborate with project leadership and teams to shape the intellectual agenda of projects; Provide feedback on and validate deliverables

  • Establish relationships with the C-suites of leading organizations in the social impact space and serve as trusted advisor

  • Oversee collaborative strategic working sessions and/or convenings with clients, leveraging Monitor Institute IP and methodologies

  • Identify emergent project issues and work with project team leadership and clients in the development of solutions

  • Mentor, coach, and oversee the professional development of project team members and junior practitioners within the Institute

  • Collaborate with and support senior leadership on business development activities including proposal development as well as preparation for and participation in orals presentations

  • Lead internal team initiatives (e.g., methodology development, writing eminence, drafting case studies/quals from project work, etc.) to advance a practice on the cutting edge of social impact strategy within major professional services firm

  • Author and publish thought leadership on cutting-edge issues of social impact, building a profile as a thought leader in a particular issue area(s) within the sector

  • Travel domestically for client service, new business and select Learning & Development opportunities (post-COVID); will be highly variable based on project assignments and related requirements



  • Bachelor's degree

  • 8+ years of prior work experience, including 5+ in a client-facing role (e.g., consulting)

  • Moderate travel (while up to 50% of travel may be necessary for the role, due to COVID-19, non-essential travel has been suspended until further notice)

  • Limited immigration sponsorship may be available


  • Master's degree

  • Social sector experience

  • Track record of high performance; consultative and strategic mindset; ability to navigate ambiguous circumstances and complex structures

  • Desire to bring an active anti-racist perspective

  • Commitment to bring a DEI (diversity, equity, and inclusion) lens

  • Deep understanding of social sector issues, including but not limited to education, workforce development, and innovation

  • Knowledge of corporate purpose trends and challenges

  • Understands and values racial equity as an organizational operating principle and is committed to continued learning on issues related to race, equity, diversity and inclusion

  • Strong analytical, research and project management skills

  • Exceptional written and verbal communication skills

  • Ability to proactively manage multiple workstreams and deliverables simultaneously

  • Ability to manage to aggressive deliverable due dates and workplan

  • Ability to serve as trusted advisor and confidant to senior-level clients

  • Proven leadership and teaming skills

  • Track record of high performance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.