Deloitte Salesforce Marketing Cloud (SFMC) Senior Manager in Washington, District Of Columbia
Salesforce Marketing Cloud (SFMC) Senior Manager
Deloitte Digital is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Deloitte Digital.
Work you'll do
The Marketing Technology & Transformation (MT&T) practice aligns talent, operating models and the latest marketing technologies with data and analytics tools to personalize the customer experience at every interaction to drive business results. As a member of the MT&T practice, you will be part of a collaborative team of passionate marketing technology experts, who are working at the forefront of innovation in this space.
As a Salesforce Marketing Cloud (SFMC) Senior Manager, you will bring considerable technical and product expertise to deliver world-class SFMC-based solutions to clients. You will be part of a dynamic leadership team that will be responsible for driving SFMC technical solutions at client sites.
Your responsibilities will include:
Leading engagement planning and budgeting
Mobilizing and managing engagement teams, and establishing the project structure and governance
Defining requirements and driving the completion of deliverables
Understanding client business and technical requirements
Facilitating buy-in of proposed solutions from top management levels at the client
Managing internal, client and partner stakeholders, including C-level executives
Managing engagement economics, risk and day-to-day interactions with executive clients and sponsors
Leading business development initiatives including selling to C-level executives and
Directing on-time, quality delivery of work
Advertising, Marketing & Commerce
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design and development to include the creation of omni-channel digital experiences across web, mobile, social, physical, AR/VR, voice, gesture, IoT, and video
eCommerce strategy, implementation and operations
Marketing Content and digital asset management solutions
Marketing Technology and Advertising Technology solutions
Marketing analytics implementation and operations
Advertising campaign ideation, development and execution
Acquisition and engagement campaign ideation, development and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
Four-Year Bachelor's Degree
10+ years of relevant technology consulting or industry experience
Completion of SFMC Email Specialist Certification
Hands-on platform experience on Salesforce Marketing Cloud, and/or other SFMC ecosystem platforms (i.e. Audience Studio-DMP, Datorama, Interaction Studio, etc.)
Experience leading large full-lifecycle implementations and/or implementing integrated solutions including other SFMC ecosystem technologies, cloud-based marketing solutions, integration services and data modeling
Travel up to 50% (due to COVID-19, all non-essential travel has been suspended until further notice)
Ability to begin work within 4-6 weeks from the time an offer, if made, is accepted
Limited immigration sponsorship may be available.
Other Salesforce or SFMC certifications preferred, but not required
Understanding or exposure to SFMC components (i.e. Audience Studio, Datorama, Interaction Studio, etc.)
Experience with other marketing technologies and analytics tools (i.e. Adobe, Oracle, Sprinklr, Google, etc.)
Knowledge of Salesforce Sales Cloud, preferred but not required
Experience in leading SFMC implementations
Experience leading large teams (on- and off-shore) and technology engagements, including client and consulting staff
Strong communication skills (interactions with executive clients and sponsors)
Experience with selling to C-level executives and other business development activities
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.