Deloitte Marketing Performance Operations Lead in Washington, District Of Columbia
Marketing Performance Operations Lead
Deloitte is seeking to transform the way brands interact with their customers and elevate the human experience. Do you excel at designing and executing omni-channel marketing campaigns using marketing tools and platforms? Join our growing team in supporting our clients’ ability to communicate the right message to the right customers at the right time.
Work you’ll do
As a Marketing Performance Operations Lead, you are expected to bring hands-on experience on campaign management lifecycle, including leading campaign operations teams, managing relationship with clients, and effectively delivering omni-channel communications with multiple journey touchpoints from strategy through optimization.
Serve as the primary point of contact for clients and account leadership
Responsible for building trusted client relationships in a strategic advisor role
Identify opportunities and areas of growth, then work with Account Leadership on strategic plans and communications
Responsible for deliverable management and prioritization to ensure on time delivery and launches
Manage campaign intake, refine campaign plans, and establish success parameters
Responsible for resourcing, load balancing, training, and access
Act as a subject matter expert to provide best practices and advise clients accordingly to improve campaign design and delivery approach
Understand the client’s marketing platform tools, capabilities, and data in order to advise on ways to better leverage them to drive ROI
Define segmentation, targeting, and messaging strategy based on personas and journeys
Provide strategic direction for creative production and approve creative asset adoption
Guide and review data, segments, copy, creatives and other relevant campaign components
Manage SLAs (service level agreements), KPI tracking, compliance, and reporting
Deliver leadership reports of campaign results and performance, and provide optimization recommendations
Oversee issue management, documentation of root cause analysis, remediation steps, and preventative measures
Host trainings and workshops with client stakeholders on campaign operations topics
Delegate tasks, monitor team performance, and provide mentorship to junior resources
Create statements of work and pricing estimates as needed
Monitor scopes of work, team allocations and program financials to ensure within defined budget
Collaborate with other account capability partners to ensure optimal product delivery for clients
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Bachelor’s degree or equivalent experience
Minimum 5 years of experience executing omni-channel marketing campaigns in Salesforce Marketing Cloud and/or Adobe Marketing Cloud (Salesforce and/or Adobe certification is a plus)
Experience working with Agile methodology and using JIRA to manage and update user stories, project tasks, and deliverables
Good understanding of databases and ability to work with large data sets
Proven experience of managing omni-channel campaigns
Experience with team management, project management, and client services
Excellent written and verbal communication skills
Proficient in PowerPoint
Experience working in a distributed team (offshore-onsite model)
Familiarity with omni channel data privacy regulations and industry best practices
Travel up to 50% (while up to 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
2 years of hands-on experience with other products in the Adobe suite (e.g. Analytics, Experience Manager, Target) or Salesforce suite (e.g. Sales Cloud, Service Cloud, Community Cloud) stacks
Experience writing simple-to-moderately complex SQL queries
Proficient in using email testing and rendering tools (e.g. Email on Acid, Litmus)
Proficient in leveraging Tableau, Microsoft Power BI, or other reporting tools to create reports to track campaign and deliverability metrics
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center (https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitteuniversity-leadership-center.html?icid=top_#home) .
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you (https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html) .
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte (https://www2.deloitte.com/us/en/careers/life-at-deloitte.html?icid=top_life-at-deloitte) .
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world (https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html) .
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.Check out recruiting tips from Deloitte professionals (https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html) .
Category: Management Consulting
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.