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Deloitte Business Analyst in Tampa, Florida

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

  • Support Implementation and Operations Management best practices

  • Support and/or lead workstreams on engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & Maintenance

  • Contribute to deliverables and review the work of others for quality and accuracy

  • Work directly with scrum teams to create and deliver user stories against the product roadmap

  • Collaborate with the Scrum Team and Product Owner to groom user stories, participate in sprint execution, identify and resolve team impediments, and be responsible for driving the quality of solution output by their teams

  • Perform analysis and diagnosis of client issues

  • Demonstrate a foundational understanding of the client environment and overall project scope

  • Identify and solve problems using analysis, experience, and judgment

  • Independently perform tasks with some guidance to execute a portion of the project scope

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Qualifications

Required:

  • Typically has 5 or more years of consulting and/or industry experience

  • Ability to work independently

  • Ability to manage small engagements or work streams and multiple team members with confidence

  • Professional oral and written communication skills

  • Strong problem solving and troubleshooting skills with experience exercising mature judgement

  • Excellent teamwork and interpersonal skills

  • Experience working with teams to deliver in Agile project environments

  • Ability to gather functional requirements, document them in user stories, and ensure correct configuration

  • Declarative customization including the creation of Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards

  • Ability to perform functional testing and create product roadmaps

  • Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

  • Prior professional services or government consulting experience

  • Bachelor's Degree

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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