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Deloitte Salesforce Techno Functional Consultant in Tacoma, Washington

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Work you'll do

  • Roadmap Management (triage incoming client requests to assess scope and impact; backlog management; user story prioritization and sprint alignment)

  • Leading the design front with the client, Daily Client Management and CR implementation and delivery

  • Co-ordination with client, development and other state team members to develop the functional design doc, technical design doc, Epics/User Stories and other key deliverable

  • Oversee refinement of user stories (answering questions about requirements, functionality, business process, program needs)

  • Coordinate and oversee sprint Reviews/Demos and UAT cycles with the client team

  • Support development and testing teams by answering questions on functionality, user story acceptance criteria, resolving impediments



  • Bachelor's Degree

  • 2+ years of Functional Requirements gathering experience

  • Hands-on Salesforce design experience

  • Understanding of Salesforce Community, Service or Sales

  • Experience with admin or development background (Apex/Flows/Data model understanding)

  • Experience writing user stories

  • Strong Core Consulting skills such as organization and communication both written and verbal

  • Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

  • Limited Sponsorship


  • Salesforce or CRM SaaS Solutions experience

  • Client management experience

  • Ability to communicate and manage stakeholder expectations

  • For individuals assigned and/or hired to work in California, Colorado, Jersey City, Nevada, New York state, and Washington State, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California, Colorado, Jersey City, Nevada, New York state, and Washington state and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,750 to $171,250.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.