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Deloitte Technology Services Optimization ServiceNow, Manager in St. Louis, Missouri

ServiceNowSolution Architect, Manager - Technology Services Optimization

Passionate abouttechnology? Energized by a dynamicenvironment that offers opportunities for professional growth and newresponsibilities? Are you interested in helping clients drive alignment withtheir business, work with a ServiceNow Diamond Partner and establish a culturefocused on adding business value? If you are seeking a role that offers you theopportunity to advise clients through critical and complex issues, whileallowing you to develop personally and professionally, consider a career inDeloitte s Technology Services Optimization (TSO) ServiceNow practice.

Workyou ll do

As a Platform Solution Architect,you will be responsible for providing best practice advisory services tofunctional and technical streams throughout the solution implementation andongoing sustainment. The Solution Architect is the most senior design authorityon the project and will direct the ServiceNow implementation and certify thesolution design of strategic technologies during solution development. Thisrole will build and drive high performing relationships with strategicdevelopment partners to ensure high quality delivery of all aspects of solutiondevelopment.

In an operational setting, youwill be responsible for solution design and review of all business process andsystem level changes as part of continual service improvement. You will providedesign perspectives to the process teams to maintain consistency, stability andsupportability of the solution and processes in conjunction with maintainingthe organizational roadmap for the solution while utilizing current vendorsolution capabilities and the product roadmap.


  • Manage the ServiceNow solution design

  • Understand the business context and how to translatebusiness and functional requirements into a sustainable ServiceNowimplementation

  • Work with Program Resources to define sustainmentgovernance and processes as part of operational transition

  • Provide insight and expertise into the ServiceNowplatform capabilities and vendor product roadmap


From leading practice to business necessity, everybusiness recognizes the need for a strategic cloud integration platform. AtDeloitte Consulting, our technology strategy and architecture specialists helporganizations develop the strategies and implement the systems that buildbusiness value and drive performance. We have the in-depth knowledge andexperience gained from working on some of the most complex IT challenges aroundthe globe, everything from system replacement to full IT transformation.

Our Technology Services Optimization(TSO) team works with clients to transform their technology delivery bycollaborating with CIOs, Technology Executives, and their teams. Together wework to establish IT operating models based on the implications of nextgeneration and advanced technologies, new and evolving service models fortechnology, and the operational expectations of an organization.

Our team of experiencedtechnologists understand the interwoven nature technology plays in all aspectsof today s business environment and focus on helping our clients shift fromfoundational delivery of technology to being the strategic business partner andcatalyst for change. Our Agile/DevOps/Lean technology experts work to transformthe workforce of our clients into the next generation of technology servicedelivery teams.


  • 6 years of relevant ServiceNow IT consulting or industryexperience

  • At least two years of experience managing largetechnology engagements

  • A minimum of 4 full life cycle implementations

  • Demonstrated prior experience in managing teams of five resources through design, development, and/or operations of complex technologyenvironments

  • Strong oral and written communication skills, includingpresentation skills (MS Visio, MS PowerPoint)

  • Ability to travel 80%

  • Bachelor s Degree or equivalent experience

  • Limited immigration sponsorship may be available


  • Ability to work independently and manage multiple taskassignments

  • Strong problem solving and troubleshooting skills withthe ability to exercise mature judgment

  • ServiceNow certification in one or more areas

  • Business development

  • Experience with XML, and SQL

  • Eagerness to mentor junior staff

  • An advanced degree in the area of specialization

Howyou ll grow

AtDeloitte, our professional development plan focuses on helping people at everylevel of their career to identify and use their strengths to do their best workevery day. From entry-level employees to senior leaders, we believe there salways room to learn. We offer opportunities to help sharpen skills in additionto hands-on experience in the global, fast-changing business world. Fromon-the-job learning experiences to formal development programs at DeloitteUniversity, our professionals have a variety of opportunities to continue togrow throughout their career. ExploreDeloitte University, The Leadership Center. at


AtDeloitte, we know that great people make a great organization. We value ourpeople and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte sculture

Ourpositive and supportive culture encourages our people to do their best workevery day. We celebrate individuals by recognizing their uniqueness andoffering them the flexibility to make daily choices that can help them to behealthy, centered, confident, and aware. We offer well-being programs and arecontinuously looking for new ways to maintain a culture where our people exceland lead healthy, happy lives. Learn more about Life at Deloitte.


Deloitteis led by a purpose: to make an impact that matters. This purpose defines whowe are and extends to relationships with our clients, our people and ourcommunities. We believe that business has the power to inspire andtransform. We focus on education, giving, skill-based volunteerism, andleadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at


Wewant job seekers exploring opportunities at Deloitte to feel prepared and confident.To help you with your interview, we suggest that you do your research: knowsome background about the organization and the business area you re applyingto. Check out recruiting tips from Deloitte professionals. at



Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.