Deloitte IT Operations Manager in Silver Spring, Maryland
Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte's Core Business Operations (CBO) portfolio operates at the center of our client's business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.
Work you'll do
Responsible for the management of all Technical Daily Operations functions to include:
Coordination with Office of Digital Transformation (ODT) and their Data Center contractors, as needed, to resolve issues at the various Data Centers
Supports customer requests for IT-related help and provides support to CBER Systems users and Industry
Oversees the triage and resolution of CBER Systems Helpdesk tickets related to the support of CBER users' IT requests in accordance with the OIMT/CBER guidelines for triaging and supporting Tier 2/3 trouble tickets
Oversees the support of CBER ad hoc reporting requests
Oversees operations incident response, resolution, and root cause analysis coordination Candidate should have DevSecOps and Traditional Operations experience.
Oversees Application Operations, including system enhancements, defect and release
Managing mid-sized (25+) IT Operations Teams supporting Tier 2 and Tier 3 day-to-day application support operations, user support, monitoring, database, release management, and incident/outage response for both legacy and DevSecOps models.
Ability to engage with diverse technical and business stakeholders to obtain consensus and buy-in for strategic operations efforts (technical projects, process improvements, operations organization/administration).
Experience with EPLC and ITIL release management activities.
Developing, tuning, and analyzing Operations metrics to evaluate performance against IT Ops SLAs/KPIs (mean time to respond, mean time to resolve, uptime).
Ability to coordinate with multiple upstream, downstream, and peripheral contractor and Federal FTE Teams and Program Team Leads to drive efficient IT Operations for a mid-sized (30+) application portfolio.
Ability to build, refine, and maintain IT Operations Project schedules and project plans
Ability to author, review, and refine major Operations written deliverables, SOPs, policies, and presentations
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Operations Transformation offering transforms our clients' core business operations. We advise, design, implement, and deploy solutions that are focused on "heart of the business" issues across client organizations. Using deep sector knowledge and program management skills, we work alongside our clients to implement industry leading practices and manage their most important projects.
Bachelor's degree required
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Travel up to 25%
• Familiarity with DevSecOps tools (OpenShift Container Platform, CI/CD pipelines, and automation/orchestration)
• Familiarity with managing IT Operations through ServiceNow (queue oversight, dashboards)
• Familiarity with IT Operations monitoring tools (AppDynamics, SolarWinds).