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Deloitte Technology Services Optimization ServiceNow, Senior Consultant in Seattle, Washington

ServiceNowSolution Architect, Senior Consultant - Technology Services Optimization

Passionate abouttechnology? Energized by a dynamicenvironment that offers opportunities for professional growth and newresponsibilities? Are you interested in helping clients drive alignment withtheir business, work with a ServiceNow Diamond Partner and establish a culturefocused on adding business value? If you are seeking a role that offers you theopportunity to advise clients through critical and complex issues, whileallowing you to develop personally and professionally, consider a career inDeloitte s Technology Services Optimization (TSO) ServiceNow practice.

Workyou ll do

As a Solution Architect, youwill be responsible for providing best practice advisory services to functionaland technical streams throughout the solution implementation and ongoingsustainment. You will be a part of the design on the project and will assist indirecting the ServiceNow implementation and certifying the solution design ofstrategic technologies during solution development. This role will build anddrive high performing relationships with strategic development partners toensure high quality delivery of all aspects of solution development.

In an operational setting, youwill be an integral part of the team responsible for solution design and reviewof all business process and system level changes as part of continual serviceimprovement. You will provide design perspectives to the process teams to maintainconsistency, stability and supportability of the solution and processes inconjunction with maintaining the organizational roadmap for the solution while utilizingcurrent vendor solution capabilities and the product roadmap.


From leading practice to business necessity, everybusiness recognizes the need for a strategic cloud integration platform. AtDeloitte Consulting, our technology strategy and architecture specialists helporganizations develop the strategies and implement the systems that buildbusiness value and drive performance. We have the in-depth knowledge andexperience gained from working on some of the most complex IT challenges aroundthe globe, everything from system replacement to full IT transformation.

Our TSO ServiceNow teamworks with clients to transform their technology delivery by collaborating withCIOs, Technology Executives, and their teams. Together we work to establish IToperating models based on the implications of next generation and advancedtechnologies, new and evolving service models for technology, and theoperational expectations of an organization.

Our team of experiencedtechnologists understand the interwoven nature technology plays in all aspectsof today s business environment and focus on helping our clients shift fromfoundational delivery of technology to being the strategic business partner andcatalyst for change. Our Agile/DevOps/Lean technology experts work to transformthe workforce of our clients into the next generation of technology service deliveryteams.



  • 4 years of relevant ServiceNowIT consulting or industry experience

  • At least 3 years ofexperience managing large technology engagements

  • A minimum of 2 full lifecycle implementations

  • Demonstrated priorexperience in managing teams of 2 resources through design, development,and/or operations of complex technology environments

  • Strong oral and writtencommunication skills, including presentation skills (MS Visio, MS PowerPoint)

  • Ability to travel 80%

  • Bachelor s Degree orequivalent experience

  • Limitedimmigration sponsorship may be available


  • Ability to workindependently and manage multiple task assignments

  • Strong problem solving andtroubleshooting skills with the ability to exercise mature judgment

  • ServiceNow certification inone or more areas

  • Experience with XML, and SQL

  • Eagerness to mentor juniorstaff

  • An advanced degree in thearea of specialization

Howyou ll grow

AtDeloitte, our professional development plan focuses on helping people at everylevel of their career to identify and use their strengths to do their best workevery day. From entry-level employees to senior leaders, we believe there salways room to learn. We offer opportunities to help sharpen skills in additionto hands-on experience in the global, fast-changing business world. Fromon-the-job learning experiences to formal development programs at DeloitteUniversity, our professionals have a variety of opportunities to continue togrow throughout their career. ExploreDeloitte University, The Leadership Center. at


AtDeloitte, we know that great people make a great organization. We value ourpeople and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte sculture

Ourpositive and supportive culture encourages our people to do their best workevery day. We celebrate individuals by recognizing their uniqueness andoffering them the flexibility to make daily choices that can help them to behealthy, centered, confident, and aware. We offer well-being programs and arecontinuously looking for new ways to maintain a culture where our people exceland lead healthy, happy lives. Learn more about Life at Deloitte.


Deloitteis led by a purpose: to make an impact that matters. This purpose defines whowe are and extends to relationships with our clients, our people and ourcommunities. We believe that business has the power to inspire andtransform. We focus on education, giving, skill-based volunteerism, andleadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at


Wewant job seekers exploring opportunities at Deloitte to feel prepared and confident.To help you with your interview, we suggest that you do your research: knowsome background about the organization and the business area you re applyingto. Check out recruiting tips from Deloitte professionals. at



Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.