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Deloitte Senior Manager - CBO/CIS - Digital Banking - Banking & Capital Markets in Seattle, Washington

Senior Manager - CBO/CIS - Digital Banking - Banking & Capital Markets

Position summary

Leading the way for disruptive advantage starts here...Deloitte's Banking & Capital Markets Digital Banking Team assists financial executives to improve customer expectations, target their audiences, and leverage financial technologies to keep their businesses profitable. Our team is redefining business models, rethinking go-to-market strategies, and disrupting the traditional financial model to change the way people work, coupling transformative technologies with groundbreaking creative work to make it all happen.

Work you'll doSenior Managers are professionals with strong records of academic and professional achievement in a specific area or field who have the capacity and desire for continuous development and growth.

Deloitte Consulting professionals must also be capable of working and communicating with people at all levels of an organization.

  • General Responsibilities:

  • Senior Manager lead multiple project workstreams, small engagement teams or components of large, complex engagements in their specialty areas.

  • Lead engagement planning and budgeting.

  • Oversee development and monitoring of work plans for all components of an engagement.

  • Manage activities across all work streams.

  • Provide quality control oversight for all work threads managed.

  • Coordinate with both clinical and non-clinical SMEs to provide peer review of team deliverables.

  • Provide guidance to junior practitioners as they manage large, confidential and complex data sets.

  • Maintain executive relationships and facilitate client acceptance of proposed solutions.

  • Develop process flows identifying challenges and opportunities in business processes.

  • Oversee junior practitioners as they conduct detailed analyses, draw conclusions, and develop pertinent and insightful recommendations.

  • Define deliverable structure and content to reflect the engagement contract.

  • Present findings and recommendations to client leadership.

  • Manage engagement economics and risk.

  • Mentor and develop junior staff.

  • Engagement delivery:

  • Manage and deliver components of client engagement.

  • Lead teams to assess, design, and implement solutions to achieve client's strategic objectives and business issues.

  • Assume accountability for on-time delivery of contracted activities and deliverables.

  • Build and source internal teams structure and composition to deliver engagements.

  • Manage engagement delivery, work plan, activities.

  • Provide client sponsors with regular updates.

  • Lead and manage identification and prioritization of issues.

  • Ownership of budgeting and forecasting of team member time and expenses for projects.

  • Identify and mitigate risks throughout the project life-cycle.

  • Conduct client interviews and facilitate client meetings.

  • Present findings and recommendations to client leadership.

  • Business Development:

  • Develop and maintain contact with top decision makers at key clients.

  • Organize and lead pursuit teams.

  • Participate and lead aspects of the proposal development process.

  • Contribute to the development of proposal pricing strategy.

  • Oversee and create draft engagement contracts.

  • Develop additional business opportunities with current clients and expand engagement scope.

  • People Development:

  • Perform role of counselor and coach.

  • Actively participate in staff recruitment and retention activities.

  • Provide leadership for delivery teams and staff in local offices.

  • Leading work - life balance expectation on engagements through flexibility and predictability initiatives.

  • Provide input and guidance into the staffing process.

  • Provide real-time feedback to project team members and participate in the performance review process.

  • Eminence and Firm Activities:

  • Develop points of view in your industry.

  • Publish white papers and present opinion at industry conferences.

  • Lead practice development activities within the firm.

  • Lead and support recruitment activities.

  • Organize local office events to build firm culture.

The team

Core Industry Solutions

Our Core Industry Solutions practice encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core of the business. Examples of the type of work we deliver to our clients include: Insurance CST (Guidewire/Majesco/Duckcreek), Investment/Asset Management (Charles River/Aladdin) Digital Banking Solutions (nCino/Temenos), and Digital CARE (Epic).

The team brings experience from across Deloitte to leverage common approaches, best practices, and strategic investments to scale these solutions by industry strategy. Professionals will focus on key client issues that are at the core of the business by integrating our industry expertise with deep technical and operational transformation capabilities.



  • Bachelor's degree or equivalent, MIS, or a related field.

  • 8 years of experience providing IT consulting services on behalf of a global consulting company.

  • 4 full life-cycle Salesforce implementations within the Banking & Capital Markets industry; strong expertise in 2 of the following modules: nCino, Sales Cloud, Service Cloud, Marketing Cloud,, Apttus, Temenos, or Finxact.

  • Large Scale System Delivery Experience leading, estimating and planning Large Scale System Implementations.

  • At least 6 years of experience in managing at least 3 large Business Integration effort and project team through all phases of the project lifecycle from scoping and planning, requirements gathering, design, development and testing.

  • In the alternative, the employer will accept a Master's degree in a stated field plus 7 years of experience.

  • Limited immigration sponsorship may be available.

  • Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.