Deloitte Senior Implementation Consultant – ServiceNow & HR Service Delivery (HRSD) in Seattle, Washington
Senior Implementation Consultant ServiceNow & HR Service Delivery (HRSD)
Are you passionate about delivering goals to your client that go above and beyond their expectations? Does the opportunity to work with the world s leading businesses excite you? Our ServiceNow Team is thrilled to render results that help our clients transform their HR practices in ways that lead to significant savings, a leading edge on competition, and greater efficiency.
Work you ll do:
As a Senior Consultant for our HR Transformation team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize HR operations and drive business results. In this role you will be responsible for:
ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology
Leading your team through requirements gathering and sprint design sessions for the Service Now HRSD application
Working with client stakeholders to document baseline current state HR Service Delivery operations
Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, points of value, and finalizing budget/scope and high-level architecture
Managing all aspects of the project/workstream, including monitoring and identifying any project issues to mitigate any risk for your client
Establishing user journeys and creating user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities
Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions
Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production
Providing hands-on leadership to ensure deadlines are met and key deliverables are always accurate
Building your reputation within the firm and in the market for your strong HR Shared Services knowledge and ServiceNow product knowledge
Forging strong relationships with both the client and project teams contributing to your growth and development
Minimum 4 years related experience in ServiceNow
Experience with the ServiceNow HR Service Delivery (HRSD) application
Knowledge of HR functions, processes, and best practices
Knowledge of Case Management, Knowledge Management best practices and design
Experience designing and/or implementing an HR Shared Services center
Travel up to 80% (While 80% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
6 years of related experience
External consulting experience, preferably with a large consulting firm or Big 4 firm
Bachelor s degree in a relevant field
Human Resources Transformation
The HR Transformation team is a core component of our Human Capital practice the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience.Keeping the employee in mind, all our services cater to improving an organization s productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
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Deloitte s culture
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Category: Human Capital Consulting
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