Deloitte Manager, Performance Management in Seattle, Washington
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Applicants or employees with disabilities must be offered any reasonable accommodations, which are necessary for them to be able to perform the essential functions of a position.
Manager, Performance Management
The Performance Management (PM) Manager is responsible for executing the PM lifecycle consistently and efficiently in support of the Audit & Assurance business group in collaboration with the PM Specialist and PM Analyst. The PM Manager will report to the Audit & Assurance PM functional lead and partner with the PM Lead and other PM Managers on identifying process efficiencies. The PM Manager serves as a Team Leader (TL)and provides feedback and coaching as appropriate, including suggesting professional development opportunities.The PM Manager is also responsible for managing relationships with assigned Business Leaders (BLs) and Lead Business Advisors (LBAs) and Business Advisors (BAs) and provides exceptional customer service to the assigned business groups byadvising and coaching the BLs and LBAs on performance insights and trends.
Illustrative Duties and Responsibilities
Educates LBAs, BAs and BLs on PM processes, specifically the RPM design components
Advises LBAs, BAs and BLs on the best approach for implementing, executing and delivering the PM lifecycle
Partners with LBAs, BAs and BLs on aligning performance insights to the Audit & Assurance strategy
Proactively reviews PM data pulled by the CTS reporting team and/or PM Analysts and highlights insights, trends or concerns
Coaches assigned business group TLs and TMs on PM processes, specifically the RPM design components
Assists the Audit & Assurance PM Lead in driving change management for the business group(s)
Coaches, advises, and collaborates with other Talent teams including Resource Management, Centers of Excellence and Employee Lifecycle Events on their roles in the PM lifecycle
Leverages Office of General Council and Talent Relations to manage potential risk
Escalates business concerns, risks and issues to the Audit & Assurance PM Lead as needed
Conducts Check-Ins with PM TMs, sets work goals, provides feedback and assists TMs in identifying professional development opportunities
Coaches PM TMs on process implementation and strategic thinking
Works with PM TMs on workload prioritization and problem solving
Ensures PM TM s ability to deliver the PM lifecycle, escalates TM performance concerns to the PM Lead
Manages and executes the PM lifecycle in partnership with LBAs, BAs and BLs with direction from the Audit & Assurance PM Lead
Owns the execution of the PM processes for the assigned business group including, but not limited to, Check Ins, Performance Snapshots, Talent Reviews, Quarterly Business Reviews, Low Performers, Year-end, Promotions, etc.
Troubleshoots potential process issues and provides solutions
Collaborates with PM Lead, other PM Managers and Process and Operations Lead on identifying process efficiencies
Training and Skills Development
Develops and delivers process training to Audit & Assurance audiences including new hires (as applicable)
Identifies and coaches PM Specialists and PM Analysts on potential training needs and development opportunities
Escalates team training needs to the PM Lead and collaborates on solutions
Category: Human Resources
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.