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Deloitte Experience Strategist in Seattle, Washington

The company:

Deloitte Digital Studios is a full-service creative business within Deloitte. We are a collection of artists, analysts, strategists, engineers, writers, makers, business-builders, designers, and dreamers with offices in Chicago, Denver, Los Angeles, New York, San Francisco, and Seattle. We work alongside broader Deloitte to solve new problems with new ideas that unlock new potential.

The ask:

We're looking for a Experience Strategist to join our first-of-its-kind Experience Strategy team positioned at the heart of the Deloitte Digital Studio.

Humble, creative, collaborative, and courageous, our Experience Strategists are united by a passion for improving the human experience across our areas of expertise. They work at the intersection of design, brand purpose, and innovation to design holistic, human-centered ecosystems for organizations engage their customers within. They are both pragmatists and imaginative thinkers - capable of blending human-centric strategies, business consulting, and creativity to both structure and advocate for the impact of design across experience engagements in digital spaces and beyond.

As an Experience Strategist, you'll get to flex a range of creative and strategic muscles by owning research, reframing problems, designing frameworks and toolkits, building prototypes, briefing in product teams and ultimately ensuring that we provide our clients with thoughtful growth strategies, products, services, and experiences that deliver sustainable, profitable growth.

The mindset:

  • You are equal parts deeply empathetic and ruthlessly curious.

  • You're comfortable playing in multiple dimensions: creative, tech, business, behavioral psychology.

  • You care about deciphering the human animal, know you probably never will, and are completely okay with that.

  • You have a lot of broad interests (and probably some pretty niche ones too).

  • You see opportunity in ambiguity.

  • You thrive in radically collaborative and highly transparent environments.

  • You're a design thinker who knows how to make.

  • You're smart, but you know that doesn't matter unless it's used to solve problems.

  • You look at the world as it is and think, "We can do better."

    The skillset:

  • You are humble, self-aware, self-motivated and communicative.

  • You are fluent in human-centered product thinking, interaction design, visual sense, prototyping & technical design processes.

  • You have 2 years of experience in design strategy, service design, experience design, product strategy or UX strategy.

  • You have a portfolio of exceptional work that exemplifies process, including research, validation, prototyping, and design systems.

  • You have experience delivering end-to-end product transformations with major clients.

  • You have experience facilitating workshops in both virtual and IRL settings.

  • You are conversant in common design and whiteboarding tools like Adobe Creative Suite, Figma, Sketch, InVision, Miro, Mural.

  • Employ a systems mindset to craft robust design systems that scale effectively and enable delightful experiences.

  • You love to collaborate, iterate and facilitate, but can deliver solo when it's time to put on your headphones and get it done.

  • You have experience and history supporting the development of cohesive, compelling strategic visions for experience, product, service and business.

  • You have strong written and verbal communication skills.

  • You have strong presentation and group facilitation skills.

  • You have strong negotiating skills with the ability to be a thought-partner for clients.

    Bonus points if:

  • You have experience building digital products or services in partnership with engineering, UX, brand, design and/or business teams.

  • experience working in agile methodology.

  • You have adjacent expertise in fields like (but definitely not limited to): brand strategy, content strategy, hands-on design of any stripe, storytelling or marketing, cultural anthropology, behavioral economics, or anything else you think sets you apart. We love weird origin stories, so you tell us what matters.

    Your responsibilities will look like:

    Conceptualization

  • Work with external and internal partners to clearly identify business, project and research objectives.

  • Earn trust and confidence of key internal and external project stakeholders

  • Guide client ideation sessions, develop design documentation and wireframing concepts for experience ecosystems.

  • Scope, plan and conduct primary, secondary and analogous research.

  • Explain experience design processes and principles to clients in a way that is meaningful and applicable to their given industry.

  • Contribute to the discovery and definition processes, connecting ideation with insights to ensure the final execution exceeds client goals and objectives.

  • Lead qualitative and quantitative research (both evaluative and generative) - including but not limited to user & stakeholder interviews, surveys, card sorts, A/B testing and usability testing.

  • Analyze and synthesize research to: clearly and concisely identify insights, reframe problems, validate (or invalidate hypotheses) and articulate your reasoning to a broad range of inter-disciplinary stakeholders.

  • Understand, taxonomize, and synthesize client challenges and opportunities, then communicate them through compelling and concise stories and artifacts - including but not limited to user journeys, personas, benchmark reports.

  • Become your Studio project team's go-to source for experience design strategy.

    • Own the strategic direction for our clients and internal teams by identifying opportunities, articulating audience and business needs, crafting actionable visions, and collaborating on solution delivery.

    • Independently design and participate in client workshops, leading primary user research and validation testing throughout the design process.

    Creation

  • Use design thinking approaches to guide the articulation of a project vision, design principles and/or experience pillars.

  • Develop and run client workshops.

  • Independently ideate digital product and service concepts, user flows, information architecture, future state journeys, service blueprints, experience ecosystems and executional tactics across multiple channels that deliver on the vision for project.

  • Contribute to pitch decks, project briefs, insights presentations and prototype development.

  • Validate strategies and insights with prototyping, bringing together the best of iterative design processes with more traditional top-down consulting-led approaches.

  • Identify and develop key metrics for tracking the efficacy of new solutions.

    Operationalization

  • Collaborate with inter-disciplinary teams with colleagues from Applied Design, Brand, Product, UX, UI, Engineering, Content, and Advertising practice areas.

  • Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player.

  • Clearly and confidently present your own work in various formats ranging from Powerpoint and Keynote presentations to word document briefs and collaborative tools such as Figma, Mural or Miro.

  • Manage small accounts and projects with oversight from Studio Senior Manager / Director.

    Your growth potential

    At Deloitte Digital, our professional development plan focuses on helping people at every level of their career identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to develop industry-leading practices, work with world-class talent on a daily basis, and get hands-on experience with some of the world's best-known brands. From on-the-job learning experiences to mentorship to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career, while delivering products and services to Fortune 500 clients. Explore Deloitte University, The Leadership Center.

    What we offer our employees

    At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

    How we work

    Who says work can't be fun? At Deloitte Studios, the worlds of business, creative, and technology intersect to transform the way we work, play, and communicate. We can't quite put our finger on it, but that combo creates something kind of magical. Whether in our Studios or on the road, we believe in our people, and we understand that quality of life directly impacts quality of work. We pride ourselves on our flexible work environment and distinctive culture.

    How we make a difference

    Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

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AMC2021

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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