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Deloitte Customer & Marketing, Digital Customer Implementation Manager in Seattle, Washington

Flexible Consumption Subscription Billing Implementation Manager

Our Telecommunications, Media and Technology (TMT) industry clients include some of the most valued companies in the U.S. and many of the worlds top global brands. We are poised to help clients shape their evolving business models, scale and transform their operations, modernize their processes and technologies, and constantly improve their customer experience. Our Telecommunications, Media & Entertainment sector includes the world leaders in telecommunications, media, entertainment, sports, business information services, and digital platform companies for search, social, marketing, analytics, etc.

Flexible consumption models long employed by Utility and Telecom companies are now expanding to businesses in other industries (including Technology, Media, Automotive, and Industrial Products), creating value for both customers and the companies that adopt them. These models are profoundly different from traditional business models and will require a very different set of business capabilities so that customers are able to access, consume, and pay for services based on need and usage from media content to technology infrastructure and enterprise software solutions in a flexible, scalable, and secure manner.

Work You Will Do

Our practitioners work in integrated project teams on a range of projects covering the entire lifecycle from planning through to design, development and the deployment of solutions. These project teams will often include leaders and specialists from other business and technical disciplines from within the consulting practice and from our clients. A focus on team work is therefore critical. As a subscription billing solution implementation expert, you will bring considerable billing, invoicing and revenue management expertise to help design, develop and implement subscription billing solutions to transform clients new business models. You will interact daily with key business and IT executives and lead multiple teams in various strategy and implementation activities.

Responsibilities will include:

  • Client Management: Manage day to day interactions with executive clients and sponsors

  • Delivery: Manage and deliver components of client engagements that identify, design, and implement creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, product simplification and alignment, capability design and planning, technology/vendor selection and planning and business launch readiness

  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

    The Team

    With a full range of capabilities, we work with clients through the entire transformation, from inception and design through execution and operation. We have professionals who are knowledgeable about all industry dynamics, core functional areas, strategic capabilities, and enablement technologies. We have a tested and proven framework and transformation methodology to guide our clients with confidence from business strategy through technical enablement:

  • Business strategy : Overall business strategy to drive flexible consumption-based business models for the organization

  • Business model : Clear definition and alignment on what a is sold, to whom, and how

  • Business capabilities : Enabling processes and policies to support the target business model

  • Operating model: Based on new set of business capabilities defining the right structure for organizing them to optimally deliver a company's offerings to the marketplace

  • Technology platform: Strategic automation of processes for efficiency via a technology platform applications, infrastructure, data, integration, and security

    Qualifications Required:

  • 5+ years of experience at Big 4 firm or within subscription billing vendor professional services or industry focused on delivering cloud based subscription billing solutions

  • Experience leading an architecture assessment and developing a roadmap to implement subscription billing solutions

  • Significant design and implementation experience with 2-3 end-to-end implementations of one of the following subscription billing solutions: Aria Systems, Zuora, Oracle BRM, SAP Hybris, Avangate and GoTransverse

  • Have a proven track record of cloud solution delivery as part of large scale transformation programs

  • Provide subscription billing expertise utilizing industry experience, business analysis, leading practices and a pragmatic mindset to facilitate clients most complex requirements

  • Experience and in depth understanding of all aspects of the SDLC including Design, Build, QA, UAT and Support

  • Analysis of billing and invoicing issues, with capability to handle functional issues and understanding end-to-end impact

  • Experience and understanding of integration principles and methodologies like SOA, SOAP and REST.

  • Strong understanding of Agile and Scrum methodologies

  • Must have experience successfully leading complex technical engagements and teams, throughout the entire project lifecycle, with team sizes ranging from 5-10 resources.

  • Bachelors Degree or 8 years equivalent professional experience.

  • A willingness to travel 80 - 100% of the time (Monday-Thursday/Friday)

  • Limited immigration sponsorship may be available

    Preferred:

  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

  • Eagerness to mentor junior staff

  • An advanced degree in the area of specialization is preferred

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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