Deloitte Senior Manager, Talent Services Programs in San Juan, Puerto Rico
Senior Manager, Talent Services Programs
Work You'll Do
The Talent Services ("TS") Programs team manages the overall programs and services of the TS organization, including strategic initiatives, performance metrics, governance, service delivery, and communications. The team also leads cross-TS initiatives aligned to Talent and TS strategies.
The Senior Manager leads the TS Programs team with initiatives focused on the design, development, evaluation, pilot and delivery of new or enhanced programs and services which promote the continued growth, evolution and innovation of the TS organization. Some examples include business continuity planning, agile staffing program, and advancement of the TS vision and operating principles.
The preferred candidate will have strong project management skills and utilize data-driven tools to deliver change, technology adoption and governance that enable an organization's strategies. The successful candidate will possess an understanding of Talent processes, delivered through a shared services operating model. The candidate will need to be able to build, manage and leverage relationships across and within Talent channels while working with colleagues at all levels. They will have a specific focus on design, development, evaluation and delivery of initiatives and services.
Identify strategic initiatives to achieve cross-TS priorities and make progress towards our TS vision.
Leads operations-related projects by establishing clear objectives, scope, and quantified impact/value; building and managing to project plan/timeline; managing the delegation and completion of work; identifying project issues and risks and proposing mitigation tactics and strategies; and measuring the value created and impact made at the completion of the project.
Assists with the design, development and delivery of our Talent Services Performance Metrics which include Customer Satisfaction Surveys, SLAs, Scorecards, etc.
Partners across the Programs team to lead and enable the agile workforce program through daily execution of the gig program, reimagination of the Career Apprenticeship Program (CAP) as well as future expansion opportunities.
Collaborates with all Talent channels and TS leaders on any cross-Talent initiatives.
Evaluates and recommends options around new and/or existing issues to ensure quality delivery standards are realized.
Oversees the creation and maintenance of standard operating procedures (SOP's) for the TS Programs team.
Represents the TS Programs team in activities, meetings and calls to move toward a long-term model to achieve even greater leadership engagement in strategic activities.
Develops compelling, logically structured presentations and deliverables that will be shared at the TS and Talent leadership levels.
Participates in the annual budget process and the periodic forecast updates, working with Finance, across Talent Services
Leads the annual review of the business continuity program across the Talent organization
Collaborates with our USI counterparts on all activities to ensure alignment of priorities and ongoing responsibilities.
Talent Services (TS), a channel of the Deloitte Talent organization within the Enabling Areas business, delivers a breadth of Talent services through an innovative and customer-centric shared services model. The TS vision is to make a global impact through a distinctive Talent experience. The operating principles are to think business first, be bold in everything we do, own the experience and seize every moment to grow. TS focuses on delivery of both strategic and transactional services, either directly for the Deloitte businesses or in support of the Talent channels.
Bachelor's Degree; Minimum 10 years of related experience
Ability to work effectively in a fast-paced, professional services environment
Strong strategic and critical thinking to identify interdependencies between issues, data, and outcomes; clear understanding of how moving pieces come together to build the big picture
Project management experience in successfully planning, managing, and delivering multiple, concurrent, and complex work streams.
Outstanding interpersonal skills that build relationships at all levels across the organization with the ability to influence, collaborate, and build consensus
Experience leading people/teams and a demonstrated commitment to people development
Strong analytical skills and ability to identify and present data-driven insights and trends
Understanding and management of financial budgeting and forecasting
Proven ability to communicate ideas and insights in person, virtually, and in writing, succinctly and with impact
Strong problem-solver with the ability to develop creative and innovative solutions to complex problems
Outstanding written and oral communication skills, including presentation expertise
Strong executive presence and experience interacting with senior leaders
Consultative approach toward clients and ability to influence others
Understanding of a shared services organization
Understanding of Talent operating model and processes
Proficiency in Microsoft Office (PowerPoint, Word and Excel mandatory)
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
For individuals assigned and/or hired to work in Colorado and Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $104,575-192,590.