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Deloitte US Consulting Risk Manager Cloud (DC Enabling Senior Manager) in San Jose, California

Specialized Risk Manager -Cloud, Senior Manager - fulltime

The US Consulting Specialized Risk Manager -Cloud, is responsible for supporting Delivery Excellence strategy with respect to the Cloud-related services. The role will span two functions: driving fluency around Cloud services throughout the Risk Manager population through mentorship and collaboration on pursuits; and supporting Operate and Cloud pursuits and engagements in either a Risk oversight role as to the Cloud elements or as the lead Risk Manager for the most complex pursuits. Both functions are described in detail below.

Work you'll do

The key responsibilities of the Specialized Risk Manager -Cloud, include:

  • Supporting Delivery Excellence Risk activities and initiatives working in partnership with the Specialized Risk Lead, focused on Cloud. Driving initiatives related to risk and quality, including developing best practices for:

  • Contracting and coordination with primary Industry Risk Managers and OGC (e.g., client-facing services contracts, teaming agreements, license agreements, subcontractor agreements). In some cases the Cloud Risk Manager will take lead on aforementioned activities.

  • Developing a systematic approach to risk evaluation and mitigation approaches (e.g., contractual and operational)

  • Developing reusable artifacts (e.g., playbooks, templates, checklists) for Risk Managers and practitioners to use to facilitate optimal risk navigation, contracting, and delivery outcomes

  • Developing strategy and providing guidance around complex hybrid services engagements with third party technologies (including Cloud infrastructure) and subcontractors involved

  • Facilitating identification and resolution of Independence issues that are unique to Cloud services

  • Supporting finance issues and implications associated with certain Operate constructs (e.g., complex invoicing methodologies and "sticky deal constructs")

  • Tracking performance and lifecycle issues of Cloud deals

  • Enhancing Delivery Excellence/Risk processes through an Advise/Implement/Operate lens

  • Educating and mentoring Delivery Excellence professionals (Risk Managers and Quality team members) on foundational Operate and Cloud plays (e.g., AMS+, Deloitte-as-a-Service, Hybrid Services, and Sticky Deal Constructs), focused on building awareness and capacity to provide guidance and support to the practice

  • Proactively teaming with Delivery Excellence Quality professionals to mitigate delivery quality risks during proposal development, during contracting, at engagement startup, and throughout service delivery for Operate and Cloud engagements

Primary Accountabilities and Responsibilities:

  • Work with the Specialized Risk Lead to support developing and implementing changes to Consulting processes to address delivery quality needs through a continuous improvement process, to promote common best practices, and to ensure that delivery quality risks are consistently addressed across Delivery Excellence Cloud pursuits and engagements

  • Drive creation of reusable artifacts and templates including checklists, modular contract language, recommended internal processes related to Cloud-specific services

  • Team with P/MDs to appropriately balance their appetite for risk with the ability to successfully sell and deliver profitable Cloud engagements

  • Perform as the primary Risk Manager (any industry), as needed, for the most complex d Cloud pursuits and engagements (e.g. provide risk-related guidance; construct and explain customized contractual provisions addressing business concepts; orchestrate other SME involvement; negotiate directly with clients as needed to explain positions and rationale; lead risk escalation discussions)

  • Collaborate with the Specialized Risk Lead on Cloud engagement model matters

  • Support development of best practices and reusable artifacts for proposal and engagement review activities

  • Provide coaching and guidance to engagement P/MDs on critical risk and quality issues

  • Work together with Specialized Risk Lead to implement approaches for embedding quality across the lifecycle - from pursuit to contracting to delivery

In partnership with the Specialized Risk Lead, drive and/or support the following:

  • Actively engage with OGC to optimize collaborative support for Cloud pursuits and engagements

  • Collaborate with the Delivery Excellence Quality team to minimize nd Cloud engagement CoQ issues

  • Drive ongoing process improvements to support Cloud, including technology enhancements and use of predictive analytics

  • Identify delivery quality risk issues and develop mitigation strategies associated with Cloud

  • Develop relevant guidance documents, templates, checklists and training materials for Risk Managers; and promote Cloud-specific expertise across Delivery Excellence

The team

Delivery Excellence plays a pivotal role within Deloitte Consulting by partnering with the business to enhance and enable how the practice sells and delivers projects. We promote innovation, drive efficiencies and collaboration, and provide meaningful insights to manage risk and improve the quality in the way we sell and deliver projects. This results in market differentiation, improved client outcomes, and positions our business to navigate the growing complexity in our engagements.

Delivery Excellence is seeking innovative, forward-thinking professionals who are energized by bringing ideas to life that help shape and transform how the Consulting practice delivers to clients.



  • 6+ years of direct contract negotiation and risk management experience specific to technology managed services including cloud infrastructure; experience with AWS, Google and Oracle Cloud

  • 5+ years consulting sales and delivery experience specific to technology services including material experience with Cloud services; experience through full contract lifecycle including proposal response, complex IT services SOW construction, negotiation and ongoing risk management and contract change during engagement delivery

  • 5+ years working directly with senior level executives

  • 5+ years direct client-facing experience related to commercial contracting in multiple industries

  • Education: BS/BA

  • Travel Requirements: Willingness and ability to travel, flexibility required based on candidate location and role

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

    #NO22 #DE22

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.