Deloitte Senior Manager - Customer Strategy and Applied Design in San Jose, California
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development?
Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
We serve our clients through the following types of work
Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
eCommerce strategy, implementation and operations
Acquisition and engagement campaign ideation, development and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
Work You'll do:
Deliver consistent, high-value services on a cross-section of complex customer and citizen centric projects
Manage, analyze and prepare the qualitative and quantitative data from feedback loops to create clear and compelling reports that drive action
Manage strong client relationships and help them identify needs around CX and data analysis
Lead CX Organizational Roadmap with insights that aid in prioritizing initiatives that deliver the most value to the organization
Display breadth and depth of knowledge regarding functional and technical issues
Eight or more years' experience in consulting and/or start- ups and/or digital agency environment.
Thorough understanding of marketing strategy and business execution via technology enablement.
Demonstrated understanding of the adoption of technology and its impact to future operating models and organizational structures.
Experience advising on Salesforce prototyping (supported by dedicated salesforce configurators).
Comfortability working in a high visibility role, collaborating with a client Chief of Product
Limited immigration sponsorship may be available.
Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve.