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Deloitte Senior Account Director in San Jose, California

Overview

In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.

Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.

Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.

Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.

Work you'll do

The Senior Account Director will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations. This person will be responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients. They are responsible for assessing and managing the risk associated with clients and agency partners, as well as meeting client and Deloitte goals for each account's financial health, targets and objectives. As Senior Account Director, you will be responsible for building client relationships and trust by leading project management initiatives across client teams. You will work with all levels of the organization, optimize internal team processes and procedures, and proactively manage direct reports.

  • Develops account plans to protect and grow revenue and customer loyalty.

  • Provides strategic thinking and a broad business perspective to the client in order to develop and implement effective marketing campaigns.

  • With the team, manage project execution to ensure processes are being following and that projects comply with regulatory requirements.

  • Manage tight deadlines and exceed client expectations with attention to detail and flawless execution.

  • Review and manage project budgets under your direction to success.

The team

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

  • Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)

  • eCommerce strategy, implementation and operations

  • Marketing Content and digital asset management solutions

  • Marketing Technology and Advertising Technology solutions

  • Marketing analytics implementation and operations

  • Advertising campaign ideation, development and execution Acquisition and engagement campaign ideation, development and execution

  • Acquisition and engagement campaign ideation, development and execution

  • Agile based, design-thinking, user-centric, empirical projects that accelerate results

Qualifications

Required :

  • 8+ years of experience in account management or a client-side marketing department with deep experience with: Email/Digital marketing, Customer journey development, Multi/Omnichannel marketing, and Campaign management.

  • Superior presentation skills/PowerPoint storyboarding.

  • Adept at problem solving.

  • 5+ years of managing a team.

  • Prior experience managing P&L's for client projects.

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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