Deloitte CPQ Manager - Commerce in San Jose, California
Deloitte Digital offers services that enable client solutions using digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and Digital ERP. The Digital Web team works with clients to advise, design, implement and deploy CPQ solutions. Our CPQ capabilities provide our clients with robust solutions to drive sales and enable channel partners and end-customers with a low or no-touch Configure, Price, Quote capability that removes friction in the Quote-To-Order and Lead-To-Cash processes.
You are the soothsayer. You have gazed into the future of our clients' businesses, and you see a clear path to success. You understand what it takes to make complex SAP CPQ solutions happen, and you'll have a firm hand on the controls every step of the way.
Work you'll do
Act in a leadership role on client projects and for junior staff.
Help define business requirements and process design (including scenario design and flow mapping).
Create functional designs, prototyping test planning and execution, training coordination, and documentation of operational support procedures.
Help clients define forward-looking business strategies related to digital transformations.
Advertising, Marketing & Commerce
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design and development to include the creation of omni-channel digital experiences across web, mobile, social, physical, AR/VR, voice, gesture, IoT, and video
eCommerce strategy, implementation and operations
Marketing Content and digital asset management solutions
Marketing Technology and Advertising Technology solutions
Marketing analytics implementation and operations
Advertising campaign ideation, development and execution
Acquisition and engagement campaign ideation, development and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
Eight years of relevant consulting or industry experience
Ability to start work within 4 to 6 weeks of an offer
Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future
Proven experience building and managing CPQ, lead-to-cash or a multi-discipline team
Good understanding of Quote-To-Order and Lead-To-Cash processes
Good understanding of product structures (made to stock, made to order), configurations, product pricing and quote management
Three years of experience working with a major CPQ technology vendor solution preferably SAP Callidus CPQ or SAP Hybris CPQ; or other relevant platforms such as Salesforce CPQ (SteelBrick), Oracle CPQ (Big Machines) and Apptus CPQ
Hands-on experience managing a complete end-to-end CPQ implementation
Conceptual and technical understanding of CPQ including organization, market, currency, simple and configurable products, attributes, compatibility rules, pricing, quote design, proposal documents and scripting extensions.
An understanding of information architecture related to sales, dealer or customer experience and usability design techniques
An Understanding of internet technologies, including ecommerce, mobile, social, SEO, and analytics platforms
A deep understanding of project management methods and techniques
A Bachelor's Degree, advanced degree preferred
Understanding of other technology capabilities that CPQ integrates to such as CRM, ERP and CLM
Work independently or as part of a team to manage and complete multiple task assignments
Identify client business issues through vendor/Deloitte client team and facilitate solution development
Demonstrate clear and understandable oral and written communications, including development of client presentations (MS Visio, MS Office)
Utilize appropriate problem solving and troubleshooting techniques to resolve engagement issues
Make well informed decisions by exercising mature judgment Develop trusting relationships with clients to identify key stakeholders and proactively open net new service opportunities
Lead and drive proposal creation and proposal strategy â€' response, orals, presentations, and overall client relationship strategy
Maintain current understand of market and competitive landscape to build go-to-market strategies that differentiate positioning with vendors and clients
Eagerness to mentor junior staff
Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited sponsorship may be available