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Deloitte Application Support Lead in San Jose, California

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Application Support Lead, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.

Work you'll do/Responsibilities

  • Plan, perform, and manage medium to high complexity production support tasks and activities that require subject matter knowledge regarding general application and infrastructure support (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework

  • Interact with client, end user, SME and other stakeholders on day-to-day basis.

  • Handle daily stand ups, weekly status meeting.

  • Works on planning and execution of change, problem, incidents, production processes, controls and service requests.

  • Escalates unresolved issues to proper personnel.

  • Provides end-user support, which may include providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.

  • Communicate clearly with cross teams in the project (E.g. Functional/Development/Testing).

  • Manage customer expectations regarding estimated response times for issue resolution.

  • Resolving the issues through Phone, chat and email communication channels.

  • Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.

  • Extensively research and document customer technical issues.

  • Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.

The Team

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

Our operate services within CTO include:

  • Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement

  • Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products

    Qualifications

    Required

  • Good experience in OOPS concepts, Core Java, J2EE

  • Strong knowledge on RDBM concepts. Ability to Write SQL with complex joins and should be able to use database functions, SQL, PL/SQL

  • Excellent problem solving and analytical skills.

  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

  • Limited immigration sponsorship may be available

  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

  • Excellent written and verbal communication skills

  • Good team player and a quick learner

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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