Deloitte IT Outsourcing Manager in San Francisco, California

Cultivate Cross-Border Relationships! Ranked for eight consecutive years on the list of The World s Best Outsourcing Advisors by the International Association of Outsourcing Professionals, we act as a strategic advisor to help companies navigate the complexities of outsourcing. This includes developing an outsourcing approach and designing the RFP, relationship management, and developing fit-for-purpose outsourcing strategies across the full lifecycle of an advisory engagement.

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Work you ll do

Join a team that blends global reach with deep outsourcing and functional experience in crucial areas like finance, procurement, information technology, change management, tax, shared services, and offshoring and reshoring. Our teams execute on the full lifecycle advisory for IT Outsourcing, IT Shared Services and delivery models associated with complex advanced technology integration.

Our practitioners work collaboratively within integrated, cross-functional teams to deliver business, digital, and analytics transformation, all enabled through cloud. Teamwork is crucial as teams are composed of a diverse group of specialists across multiple disciplines from our consulting, advisory, and tax practices, our alliance partners, and our clients, helping drive towards a successful outcome. Our practitioners are expected to own and deliver their respective deliverables while managing different clients and other stakeholders.

As a Manager, you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies. Key responsibilities will include:

  • Provide service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.

  • Implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.

  • Lead small engagements or components of large, complex engagements.

  • Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.

  • Formulate planning, budgeting, forecasting and reporting strategies.

  • Manage full life cycle implementations.

  • Develop statements of work and/or client proposals.

  • Identify business opportunities to increase usability and profitability of information architecture.

  • Experience with program leadership, governance and change enablement.

  • Develop and manage vendor relationships.

  • Lead workshops and/or labs for client education

  • Develop and/or leverage existing financial models to calculate financial return on technology investments

  • Manage resources and budget on client projects.

  • Assist and drive the team by providing oversight.

The Team

Strategy

Our Strategy practice brings together several key capabilities that will allow us to architect integrated programs that transform our clients businesses, including Strategy, Enterprise Technology, Finance and Enterprise Performance, Operations Transformation, and Organization Transformation.

Strategy professionals will serve as trusted advisors to our clients, working with them to make clear insight-driven choices about where to play and how to win, to drive growth and enterprise value.

Strategy will help our clients to:

  • Identify strategies for growth and value creation, leveraging methods and tools like the Strategic Choice Cascade

  • Develop the appropriate business models, operating models, and capabilities to support their strategic vision

  • Track and maximize the ROI on technology investments and leverage technology and Cloud trends to architect future business strategiesusing tools likethe Cloud Value Calculator and Pricing Engine

Qualifications

Required:

  • Minimum of a Bachelor's degree and 6 years consulting and/or industry experience

  • Minimum of a Bachelor's degree and 6 years consulting and/or industry experience

  • Subject matter expertise in the Outsourcing and/or Offshoring industry

  • Core vs. Non-Core Assessments

  • Understanding of vendor landscape

  • Ability to analyze and apply outsourcing trends

  • Practical experience with the full lifecycle of ITO transactions

  • Ability to interact at all levels of the client organization

  • Ability to travel 80-100%

Preferred:

  • Ability to work independently, manage small engagements or parts of large engagements.

  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

  • Willingness to mentor junior staff.

  • An advanced degree is preferred.

  • Continuous curiosity to expand knowledge of new technology innovations and its applications to business.

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.