Deloitte EHR Solutions Health Care Lead ConvergeHealth in San Francisco, California
EHR Solutions Health Care Lead (Senior Consultant) - Expert Services Team for ConvergeHEALTH, Deloitte Consulting LLP
For almost a decade, Deloitte Consulting has been developing software products that augment our leading professional services practice and strike at the heart of our clients' business needs. ConvergeHEALTH is an innovation unit within Deloitte Consulting that supports data-driven transformation of healthcare by enabling healthcare and life sciences organizations to answer the "hard questions" - what works, for whom, why, in what context, and at what cost?
The future of virtual health are the connections it enables. Those connections take place via enterprise-wide platforms that link multiple capabilities and methodologies to create a unified, holistic patient experience. ConvergeHEALTH's Connected Care platform builds on Deloitte's foundation of health care experience, differentiated and impactful products and services, and industry-leading capabilities in customer experience design and data-driven personalization. Patients, providers, and payors can benefit from ConvergeHealth's solutions designed to improve the health of members and patients, achieve time savings for physicians and care teams, and reduce readmission rates overall.
About the team
We are seeking a EHR Solutions Lead to join our rapidly expanding ConvergeHEALTH Expert Services team to support our healthcare clients in building new connected care capabilities that deploy patient-centered, virtual care.
As part of the ConvergeHEALTH team, you will work with heath care clients, product teams, and the Deloitte sales teams. Through your efforts, you bridge the gap between client needs and product capabilities. You will work closely with the Deloitte Account teams offering to lead successful product delivery efforts of the ConvergeHEALTH product portfolio. You will also work closely with the product teams to ensure that client feedback shapes the future roadmap.
Work You'll Do:
Lead Groundbreaking Innovation - Work at the intersection of product and project, leading technology implementations serving on the vanguard of innovation, delivering virtual health related capabilities and solutions for major Provider and Payor Systems
Delivery Support - Advise client and Deloitte resources (Product Owners, Designers, Developers, Architects) on the implementation of ConvergeHEALTH TM products leveraging industry best practices around interoperability and integration with EMRs, and product knowledge including understanding of product APIs and other associated interfaces, integration and data requirements, architecture, workflows, and deployment methods. Identify and fill process and documentation gaps to allow Deloitte delivery teams to more efficiently implement ConvergeHEALTH TM
Client Facilitation - Work with clients to help facilitate key product demos and identify and design high value digital health applications supporting key patient services and healthcare use cases including defining integration requirements, integration architecture, and product and EMR data requirements.
Product Innovation Support - Work with the ConvergeHEALTH engineering teams to inform the product roadmap based on market needs, emerging trends and customer feedback
What You'll Bring to the Table
Bachelor's Degree in Engineering, Computer Sciences, Mathematics, or similar field of study.
Exceptional written and verbal communication skills
4-7 years' experience working with a health plan and/or with Electronic Medical Record software (Epic, Cerner, etc)
Experience with HL7/FHIR resources and associated healthcare interface engines
Experience with leading Electronic Medical Record software (Epic, Cerner, etc)
Strong written ability for technical specifications and requirements
Excellent customer service skills
High comfort level presenting to and interacting with cross-functional teams of both technical and non-technical staff at all organization levels
Strong customer service experience
Industry knowledge of quality programs, reporting, and business metrics preferred
Experience with statistical analysis, data management, or analytics preferred
Experience with data and analytics tools (e.g. SQL, LOGI, Google Analytics etc.) preferred
Self-motivated and proven leadership skills in past projects or initiatives
Ability to take on multiple projects, conduct webinar training/presentations at the same time and independently recognize areas for further improvement or focus
Flexibility with shifting priorities and ability to maintain a wide variety of responsibilities and workload
Ability to work independently and meet deadlines without reminders
Ability to work with most demanding/complex customers
Strong attention to detail
Ability to multitask in a fast-paced environment
Willingness to learn new industry initiatives
Travel up to 25%( While 25% of travel is a requirement of the role, due to COVID-19, non essential travel has been suspended until further notice.)
Limited immigration sponsorship may be available
Experience with Google Health Care API and/or common interface engines
Knowledge of common Hyperscaler technologies (e.g. Salesforce, GCP, AWS, Azure)
Understanding of AGILE product development
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.