Deloitte Deloitte Green House Technology Support/Sr AV Systems Administrator in San Francisco, California
Deloitte's Greenhouse in San Francisco is a space designed to showcase cutting-edge technologies and provide a forum for innovation, insights, and ground-breaking research to help companies explore how they can take advantage of the art of the possible in a dynamic and changing business landscape.
The Deloitte Greenhouse in San Francisco integrates a suite of unique client focused and internal offerings called Labs into one dynamic space. Current and future Lab Offerings range from a suite of signature labs (each tailored to the individual client and delivery), to immersive technology showcases and demos (which can include multi-clients), to custom breakthrough experiences addressing innovation, leadership, strategy, transformation, transition and alignment, and ultimately to prototype digital solutions with clients. We provide an environment that fosters creativity and provides a powerful experience for both external and internal teams. Clients who engage in these experiences will uncover highly relevant insights and develop more successful approaches to complex challenges.
Work You'll Do
The Systems Administrator role will give the candidate a unique opportunity to work with a wide array of innovative technologies to solve exciting business challenges, stretch their critical thinking, and exercise technical problem-solving skills. The ideal candidate will be a high-performing team member with outstanding executive presence, strong audio/visual troubleshooting skills, and technical understanding of exponential technologies.
This position will act as technology support for Greenhouse experiences and will be responsible for managing technology infrastructure (Crestron, Prysm, Pixera, IglooVision), exponential technologies (Virtual Reality, Augmented Reality, Mixed Reality), and various software applications. A proactive and hard-working attitude will ensure the candidate's success. In this role, you will:
Support client engagements by ensuring technology needs are planned for, setup, tested, and supported throughout Greenhouse experiences
Responsible for all aspects of systems availability and oversee all technology configurations
Maintain technology assets to ensure top performance and client readiness
Provide executive level support and real-time troubleshooting for Greenhouse applications and systems
Maintain an emphasis in operational excellence and continuous improvement of all technology processes and procedures
Assist with creating documentation for technology assets and client demos
Manage Greenhouse infrastructure (software and hardware) for demos and showcases
Advise delivery teams on design elements associated with various technologies
The Greenhouse technology support team plays a critical role in the identification and execution of technology in Greenhouse client sessions. Support team members ensure that these sessions are successful using the technology and provide a "trusted technical advisor" relationship with Greenhouse delivery teams.
Due to the scope of the responsibilities, 3+ years of relevant experience is required to ensure tasks are completed with minimal supervision
Deep experience in exponential technologies and technical infrastructure to troubleshoot and repair computer systems and other integrated technologies
Executive presence along with strong written and oral presentation skills
Experience in the development of operational procedures, and an aptitude to develop performance measures to quantify service performance
Demonstrates a client-service attitude and aptitude
Experience with technologies including, but not limited to, networking, Windows, Apple iOS, Crestron systems, collaboration technologies, AR/VR systems, and other in-room technologies as described above
Ability to follow standards, processes, and procedures within the scope of Deloitte ITS
Ability to effectively communicate in both written and verbal formats to Deloitte leadership, clients, and vendors
Experience fostering a cooperative team environment, and viewed as a "team player" who understands the culture and how to be effective in it
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Degree in Information Technology or a related field
Background in audio/visual and technical innovation methodologies
Experience supporting C-suite executives with technical and strategic needs of the business
Experience in exponential technology applications, data analysis and visualization, or other technical expertise
Energy, Resources, and Industrials industry familiarity (e.g. Oil, Gas, Chemicals, Power, Utilities, Renewables, Manufacturing and/or Construction, etc.)
Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
For individuals assigned and/or hired to work in California, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,000 - $146,670.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.