Deloitte Cyber Risk Managed Services Associate VP in San Francisco, California

Cyber Managed Services Associate VP

Are you interested in improving the cyber risk protection of leading companies? If your response is yes, consider joining Deloitte & Touche LLP s growing Cyber Risk Managed Services & Products practice. Our analysts and engineers assist our clients with identifying unauthorized actions related to sensitive data in real time.

Work you ll do

  • Lead the 24x7x365 operations of a globally-distributed team of Operations and Support Engineers

  • Develop, mature, and optimize key operational processes such as change management, configuration management, request fulfillment, incident management, problem management, availability management, performance management, and cost optimization

  • Identify other opportunities for service improvement, cost reduction, automation, and innovation

  • Identify risks to service delivery and work to implement controls

  • Drive request fulfillment and system availability to within Service Level Agreements

  • Drive incident and problem resolution to customer satisfaction

  • Drive adherence to organizational policies, standards, and procedures

  • Manage critical customer issues requiring on-going communication

  • Provide periodic status updates to senior leadership regarding SLAs, KPIs, KRIs, KCIs, critical issues and problems

  • Liaise with Service Development leads to provide feedback on service development processes and ensure smooth transition of new services

  • Liaise with other Deloitte teams to facilitate operations

  • Participate in strategy and planning activities, leveraging experience and best practices to help shape a vision

  • Hold vendors accountable to support agreements

  • Define and maintain roles and responsibilities for Operations and Support personnel

  • Recruit, coach, develop, and mentor Operations and Support personnel

  • Anticipate future staffing needs based on current capacity and new services

  • Actively solicit perspectives from peers, different levels, and different teams

  • Challenge the status quo

The team

Deloitte Advisory's Cyber Risk team helps complex organizations more confidently pursue their growth, innovation and performance agendas through proactive management of the associated cyber risks. Our professionals provide advisory and implementation services that integrate risk, regulatory, and technology skills to help clients transform their legacy programs into proactive Secure.Vigilant.Resilient. TM cyber risk programs. Join the team developing the future state of cyber risk solutions. Learn more about Deloitte Advisory s Cyber Risk Services practice. at http://www2.deloitte.com/us/en/pages/risk/solutions/cyber-risk-services.html

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.