Deloitte Compliance HelpDesk Analyst in San Francisco, California

HelpDesk Analyst Risk & Regulatory Affairs / Ethics & Compliance

This position will support operational processes of the Deloitte U.S. Firms Risk & Regulatory Affairs Group. Key responsibilities of this position are to safeguard Deloitte and client confidential information, assist transfer of personal data from Deloitte laptops, and provide customer support to Deloitte US Entities partners/principals and employees interacting with the Compliance HelpDesk.

Location any U.S. Deloitte office, preferably in Pacific Standard Time (PST) zone (11:00am-8:00pm EST)

Work you ll do

As a HelpDesk Analyst, you ll use your analytical, research and investigative skills to:

  • Respond to Compliance HelpDesk support requests using automated phone and chat tools

  • Guide callers through policy and mandatory requirements/procedures

  • Document and save record of guidance provided

  • Collaborate with internal Risk & Regulatory stakeholders as needed

  • Provide backup support for other services provided by the Compliance HelpDesk

Key skills required:

  • Excellent verbal and written business communication skills

  • Excellent organizational and time management skills

  • Comfortable communicating with partners and other senior level individuals within the US Firms

  • Must be able to grasp various policy documents in a relatively short time frame, understand specific circumstances, and refer to policy regarding those circumstances

  • Attention to accuracy, quality, sense of urgency and detail are essential to this role

  • Ability to apply critical thinking in evaluating different scenarios

  • Ability to handle confidential and sensitive information with appropriate discretion

  • Ability to prioritize work and work independently; know when to seek guidance

  • Good knowledge computer navigation and Microsoft applications required.

  • Previous experience working in ServiceNow or other incident reporting software

The team:

Ethics and Compliance

The objective of the Ethics and Compliance team is to support Deloitte s shared values and Global Principles of Business Conduct by centrally coordinating and enhancing existing ethics and compliance practices. The program and underlying policies and procedures have been designed to prevent, detect, and address ethics and compliance issues.

Category: Risk Management