Deloitte Client Accelerators – Transition Lab Operations Leader – Senior Manager in San Francisco, California
ClientAccelerators Transition Lab Operations Leader Senior Manager
The DeloitteGreenhouse is an advanced, immersive environment designed to acceleratebreakthroughs. It combines behavioral methods, analytics, technology andexperienced facilitation to create an experience that can bring aboutextraordinary results for clients. The Deloitte Greenhouse is designed as aplace for cultivation of ideas, relationships, and opportunities.
This rolewill be a part of the Greenhouse Experience team but support our broader teamwithin Client Accelerators. The rolewill focus on executive role-based programs that deliver a comprehensive suiteof Transition Labs (TL) and will also focus on a strategic set of initiativesto enhance and optimize the TL design, process, and operations.
Work you ll do
This rolewill give the candidate a unique opportunity to work with a wide array ofclients to solve exciting business challenges, stretch their critical thinkingand problem-solving skills and network with executive level clients as well asDeloitte leaders that include Clients & Industry leaders, business leaders,and high-performing LCSPs who lead our client segmentation portfolio clientaccounts.
In thisrole, you will specifically focus on TLs a key offering that supports C-levelexecutives prepare for and accelerate their transition into the role focusingon their time/priorities, their talent, and their critical relationships acrosstheir stakeholders, culminating in a 180-day transition/action plan. You will also work across Client Acceleratorsand key partners across our Deloitte businesses that deliver TL and related offerings,such as the Finance Transformation service offering within Deloitte Consultingand Elevate labs. You will lead a teamfocused on initiative implementation and TL (and some additional repeatablelab) delivery. This role reports day-to-dayto the Experience Director, leading the Shared Assets team, and works closelywith the Executive Sponsor of the TL initiatives to improve the content,delivery models and execution of TLs across Deloitte and deliver on the Re-inventing Labs Initiative .
Your primary responsibilities:
This role is primarily aboutexecution excellence in the delivery and value maximization realized from transitionand related labs across Deloitte. The TLLeader will:
Work collaboratively across the role-basedprograms within CA serving TLs with CFOs, CEOs, CMOs, CIOs, CHROs, CTO s, andother executive roles, as well as related TLs initiatives in the functions.Annual TL volume averages 500 labs and is expectedto grow each year.
Work across programs to identify andscale best practices.
Proactively identify continued opportunitiesto be more efficient and effective, including opportunities relating toresourcing, training, technology, experiential engagement, self-service,insights, and reporting
Manage and develop the TL Core Services team ofproducers and facilitators in the United States and extended delivery teams inUSI to create an engaged and high-performing workforce to meet growing TL supportdemands.
Deliver TL producer and facilitator support to CAprograms and functional programs, as needed, to deliver high quality labs.
Roll-out TL 3.0 consistently across programs.
Implement clear management reporting from forecasts,to utilization, to delivery cost assessment, and continuously improveproductivity through improving operations and processes.Work closely with the Operations team torespond to reporting requests and other ad-hoc operational efforts, includingreporting and presentations for CA TL governance discussions (3-4 times peryear)
Implement post-lab feedback mechanisms across programsto support continuous improvement, gather data on lab impact and value toclients.
Rollout the adoption of Digital TL and Data Strategyconsistent with GDPR and privacy/confidentiality laws to increase efficienciesand gather data for insights.Leveragethese insights to improve lab experiences.
Implement controls to prevent rogue digital labs andrandom TLs that adversely impact our brand.
Improve and roll-out in person and online training forfacilitators and producers.
Serve as Lead or Co-Facilitator committing to personallydelivering 10 TLs in a given year to be on the front lines and continuouslyinnovate the experience for clients and staff. This is not a TL delivery roleas much as it is a role to effectively manage TL operations.
Monitor competitors and help refine our TL strategy tostay ahead of our competitors.
Project manage and staff key strategic initiatives workingclosely with the Executive Sponsor and Experience Director to drive re-inventinglabs initiatives to deployment.
Promote TLs wheninteracting with account teams in support of the team s goals.
ClientAccelerators sits within Deloitte s Client and Market Growth (CMG)organization, which supports LCSPs and account teams in helping key clientleaders, their teams, and organizations address their most pressing challenges.
The idealcandidate will be a high-performing Managing Director with strong projectmanagement skills, great leadership skills and a passion for creatinginnovative, dynamic, unique experiences for our clients and account teams. A proactive, innovative spirit, digitaltechnology experience and strong influence skills will help the person excel inthis role.
10 years inDeloitte in client roles and or internal operations
Ability to manage a team and influence change acrossmultiple programs bringing key stakeholders on the journey (i.e. ability toarticulate the case for change and push programs to a consistentsolution/experience)
A self-starter, capable of working both independentlyand proactively and able to manage through ambiguity
Familiarity/experience with TLs
Familiarity/experience with facilitation and labmanager roles
Thrives in fast-paced, detail-oriented environment
Excellent strategic thinking/analytical skills
Ability to manage work across multiple streams
Excellent presence, as well as strong writing and oralpresentation skills
Manages risks and issues navigating solutions withleadership as needed
Deep experience leading cross-disciplinary andcross-functional collaborative efforts
Proficiency in Microsoft Office Suite of applications,including excellent PowerPoint skills and SharePoint
Practitionerideally based in a Deloitte Greenhouse location with estimated up to 20% travel
Understanding of c-suite executiveterminology and responsibilities (including CFOs, CEOs, CMOs, CIOs, CTO s, andCHROs)
Interest and experience with analytical methods andtools, including data visualization
How you ll grow
At Deloitte, our professionaldevelopment plan focuses on helping people at every level of their career toidentify and use their strengths to do their best work every day. Fromentry-level employees to senior leaders, we believe there s always room tolearn. We offer opportunities to help sharpen skills in addition to hands-onexperience in the global, fast-changing business world. From on-the-job learning experiences toformal development programs, our professionals have a variety of opportunitiesto continue to grow throughout their career.
At Deloitte, we know that great people make a greatorganization. We value our people and offer employees a broad range ofbenefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages ourpeople to do their best work every day. We celebrate individuals by recognizingtheir uniqueness and offering them the flexibility to make daily choices thatcan help them to be healthy, centered, confident, and aware. We offerwell-being programs and are continuously looking for new ways to maintain aculture where our people excel and lead healthy, happy lives. Learnmore about Life at Deloitte.
Deloitte is led by a purpose: to make an impact thatmatters. This purpose defines who we are and extends to relationships with ourclients, our people and our communities. We believe that business has the power to inspire and transform. Wefocus on education, giving, skill-based volunteerism, and leadership to helpdrive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html
Wewant job seekers exploring opportunities at Deloitte to feel prepared andconfident. To help you with your interview, we suggest that you do yourresearch: know some background about the organization and the business areayou re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html
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