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Deloitte ServiceNow HRSD Senior Consultant in San Diego, California

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations - from the CEO to CFO, Risk Manager to Business Unit leader-and that we deliver on our issues and help create value for our clients.

Human Resources Transformation

The HR Transformation team is a core component of our Human Capital practice - the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience.

Keeping the employee in mind, all our services cater to improving an organization's productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.

Are you passionate about delivering goals to your client that go above and beyond their expectations? Does the opportunity to work with the world's leading businesses excite you?

Our Digital Workplace & Workforce Solutions (DW&WS) - ServiceNow HR Service Delivery (HRSD) Team is thrilled to render results that help our clients transform their HR practices in ways that lead to significant savings, a leading edge on competition, greater efficiency, and an enhanced employee experience.

Recruiting for this role ends on 6/21/2024.

Work you'll do:

As a Senior Consultant for our DW&WS ServiceNow HRSD team, you will use your knowledge and experience of HR operations and the ServiceNow HRSD platform to optimize our clients HR operations and help them drive business results.

In this role you will be responsible for:

  • Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology

  • Providing hands-on leadership and Project Management to ensure deadlines are met and key deliverables are always accurate

  • Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications

  • Working with client stakeholders to document baseline, current state HR Service Delivery operations

  • Developing the points of value to deliver throughout the HR Service Transformation effort

  • Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high-level architecture

  • Managing all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client

  • Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities

  • Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions

  • Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production

  • Building your reputation within the firm and market around the strong HR Shared Services knowledge and ServiceNow product knowledge you possess

  • Forging strong relationships with both the clients and project teams that will contribute to your growth and development

    Required Qualifications:

  • Bachelor's Degree

  • 4+ years of experience in ServiceNow implementations and optimizations

  • 1+ years of experience in the delivery and implementation of at least one ServiceNow HRSD core module

  • Experience developing implementation plans in ServiceNow

  • Knowledge of HR functions, processes, and best practices

  • Experience in Project Management

  • Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.

  • Limited immigration sponsorship may be available

    Preferred Qualifications:

  • Experience designing and/or implementing an HR shared services center

  • Experience with a full HRSD suite implementation

  • Big 4 consulting experience

    Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,175 to $218,625.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

For more information about Human Capital, visit our landing page at: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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