Deloitte Salesforce B2B Commerce Lead in San Diego, California
Salesforce B2B Lead
Deloitte Digital offers services that enable client solutions using digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and Digital ERP. The Digital Web team works with clients to advise, design, implement and deploy eCommerce and Portal solutions.
Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes.
You are the soothsayer. You have gazed into the future of our clients' businesses, and you see a clear path to success. You understand what it takes to make complex Salesforce eCommerce solutions happen, and you'll have a firm hand on the controls every step of the way.
Work you'll do
You will be using your digital expertise and commerce knowledge to Lead/support client teams and help them achieve their digital priorities. You'll help clients define their eCommerce requirements by leading and facilitating working sessions to gain an understanding of the client's current state processes and technology in the eCommerce space as well as supporting the implementation that follows
Lead project discovery workshops, both on-site and(or) remotely
Needs to provide advice and expertise, and to (possibly) lead projects.
Communicate platform capabilities and limitations to clients and help with roadmap planning
Identify client process pain points, analyze, and recommend solutions. Drive projects through from discovery through deployment
Effectively carry out the translation of business requirements into functional specifications to satisfy the business needs and necessary system modifications
Engage with development teams to understand the solution and demo to client business teams.
Align with UX/VD teams and provide insights to define best user experience for client
Should effectively track the project deliverables & dependencies, ensure agile governance, and manage client expectations demonstrating a team player role.
Prioritize tasks in-order to meet daily, weekly and release level expectations from project delivery standpoint.
Document the enhancement recommendations from business stakeholders, Perform feasibility analysis along with the technical teams
Assist Project Leadership conduct project risk identification and mitigation planning
Coordinate effectively with the business stakeholders and other teams
Ensure proper project documentations and lead project transition activities and hand-over to clients or other stakeholders.
Advertising, Marketing & Commerce
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design, and development to include the creation of omni-channel digital experiences across web, mobile, social, physical, AR/VR, voice, gesture, IoT, and video
eCommerce strategy, implementation, and operations
Marketing Content and digital asset management solutions
Marketing Technology and Advertising Technology solutions
Marketing analytics implementation and operations
Advertising campaign ideation, development, and execution
Acquisition and engagement campaign ideation, development, and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
8+ years of IT experience
3+ years of experience with Salesforce B2B Commerce Cloud Solution (Cloud Craze)
3+ years of understanding the Salesforce platform & architecture, data models, Commerce out of the box features and capabilities
Sound knowledge of Salesforce B2B Commerce features and Salesforce communities. Fair understanding of Lightning Web Components (LWC) concepts is a plus
Experience implementing large scale eCommerce solutions with focus on Salesforce Commerce solutions
Strong knowledge of Agile and Sprint cadence. Perform user story grooming, articulating user stories and requirements, Sprint planning, Demo, and retrospective and Sprint execution
Knowledge of End to End Order Management lifecycle
Ability to manage client communication effectively. Experience working with client stakeholders, and other team members
Excellent verbal and written communication skills with ability to tailor messaging to audience
Strong problem-solving skills
Ability to travel 50% (once COVID related travel restrictions are lifted)
Salesforce Certifications are a plus
Experience or knowledge of other Salesforce Clouds like CPQ and OMS are a plus
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.