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Deloitte Engagement Manager in San Diego, California

You've heard it before: digital has changed everything. We're all more connected, more informed, more interactive. We have more opportunity, but also more risk. Brands that want to succeed in this new world need a different kind of partner - one that tears down the traditional model of creative, tech, and business services-inslios.

That's what Deloitte Digital is here to do. We don't just apply digital technology. We use it to uncover solutions for the most complex enterprise challenges to transform the customer journey. Deloitte Digital delivers a unique combination of our firm's consulting capabilities, industry expertise, and trusted methodologies, paired with cutting-edge creative prowess. Together, we offer the best parts of a creative agency and a strategic IT consultancy.

From advanced preconfigured solutions and methodologies to brand-building and campaign management, Deloitte Digital offers end-to-end solutions that ultimately bring power to the way our clients engage with their customers-wherever they are on their journey. We view every project through three lenses: strategy, technology, and creativity.

With any project we take on, we know that the value of our client's brand is in our hands. They demand solutions that mitigate risk, provide business value, and improve brand engagement.

Deloitte Digital helps clients balance the allure of emerging technologies with the realities of

their business, the essence of their brand, and the needs of their customers. This helps us to deliver beautiful, functional solutions that meet-and exceed-our clients' needs.

Work you'll do

  • An Engagement Manager (EM) will be responsible for developing, maintaining, and growing client relationships and leading project teams from project planning through execution, while specifically managing the day-to-day design and implementation of mobile/digital solutions.

  • The EM will effectively identify and solve project-related problems that are technical, business, and resource-specific.

  • Facilitates brainstorming sessions, project kick-offs, sprint planning, and retrospectives/post-mortem.

  • Works with cross-functional teams to identify and enact continuous improvements to the project delivery process.

Engagement Managers are expected to contribute to the organization's growth and development in a variety of ways, including:

  • Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk

  • Client Management: Manage expectations and day to day interactions with executive clients and sponsors

  • Business Development: Develop and maintain contact with top decision-makers at key clients; organize

  • and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

The team

The Deloitte Studios Team

Sits within our "Advertising, Marketing & Commerce" offering

Within our group, we create content, communications, and experiences that engage and inspire our clients' customers to act. We implement and operate the technology platforms that enable personalized content, commerce, and user-centric experiences. And, in doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations - all built to drive growth.

  • Our AM&C offering serves our clients through the following types of work:

  • Advertising campaign ideation, development, and execution

  • Cross-channel customer engagement strategy, design, and development to include the creation of omnichannel digital experiences across web, mobile, social, physical, AR/VR, voice, gesture, IoT, and video

  • eCommerce strategy, implementation, and operations

  • Marketing Content and digital asset management solutions

  • Marketing Technology and Advertising Technology solutions

  • Marketing analytics implementation and operations

  • Acquisition and engagement campaign ideation, development and execution

  • Agile based, design-thinking, user-centric, empirical projects that accelerate results

Qualifications

Required:

  • Five plus years relevant consulting or industry experience in mobile, user experience, digital or eCommerce

  • Minimum 2 years of experience managing technology engagements

  • Experience leading a team of direct reports

  • Willingness to travel up to 30%

  • At least 1 year of experience in developing or managing iPhone, Android, or enterprise-class applications

  • Understanding of how handset handsets are architected and interact with networks

  • Subject matter expert in mobile technologies and software project methodologies

  • Scrum certification or experience

  • Project Management Professional (PMP) certification or another project/program management training

  • Experience leading pursuit or sales team

  • Experience leading a team of direct reports

  • Strong oral and written communication skills, including presentation skills

  • Strong problem solving and troubleshooting skills

  • Ability to work both independently and as part of a team

  • Willingness to mentor junior staff

  • Strong analytical and technical skills

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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