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Deloitte Service Management Lead in San Antonio, Texas

Service Management Lead

Work you ll do

Deloitte is seeking qualified candidates to support the transformation of how IT services are provided. The project will align enterprise IT services, standardize processes and procedures, and to reduce the large decentralized onsite touch labor presence, to provide more mature and centrally managed services and transition to more enterprise-wide services that support a federated customer base.

This role is responsible for planning and implementing the Service Management Manual (SMM); including its overall taxonomy, organization, and management. This role is responsible for the On-Going Program for SMM Currency, the continual maturity of the SMM, and the drive to single processes. This role drives all the Integrated Service Providers for adoption, participation, and compliance with the SMM. This role will span the life of the project.

The team

Operations Transformation

Our Operations Transformation team focuses on transforming our clients core business operations. We advise, design, implement, and deploy solutions focused on heart of the business issues in specific sectors including Health Care, Banking & Securities, Insurance, and Energy & Resources. The type of work we provide to our clients includes Operations Excellence, Payment & Care Model Innovation and Emerging Business Models.

Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.


  • Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field and 5 years of prior relevant experience.

  • Active PMI PMP certification

  • Leadership Skills

  • ITIL v3 Foundation Certification

  • Team Management Skills

  • Experience with Service Level Agreement Management

  • Experience in a Customer/Cross functional team

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

  • Ability to obtain and maintain a Public Trust clearance


  • Master's Degree in Information Technology, Computer Science, Information Systems, or related field

  • Knowledge of Health IT technology including Electronic Health Records

  • Experience with Service Desk support and operations

  • ITIL Continued Service Improvement Certification

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. (


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. (

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. (

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. (

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.