Deloitte Hybrid-Operate Cyber Service Delivery Manager in San Antonio, Texas
Service Delivery Manager: Hybrid-Operate Cyber Risk Services
Unanticipated risks have great consequences for clients. That's especially true today as new risks and complexities brought on by regulatory mandates, rapidly evolving technologies, and the digitalization of business operations are disrupting traditional business models. Deloitte Risk and Financial Advisory's Hybrid-Operate teams deliver next-generation managed services and advanced technology products to help organizations solve complex problems on a long-term basis. Teams do this by bringing together advanced analytics, robust domain knowledge and experience, and strong technology products to help clients monitor, manage, and measure their operational environment for risk.
Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? If so, Deloitte & Touche LLP could be the place for you. We collaborate with teams from across our organization that are client focused and mission driven. As a Service Delivery Manager, you will work with our diverse teams of passionate and expert professionals to help solve for some of today's toughest cybersecurity and organizational challenges to enable or clients to enable achieve business growth and continue to manage evolving risk.
In your role as a Service Delivery Manager, you will be the helping our clients with run their end-to-end cyber operations to effectively prevent, detect, and remediate known and unknown attacks that potentially disrupt their business. You should possess a deep understanding of various security threats and attacks, and their detection, and mitigation options. An exposure of working across multiple cyber domains, including but not limited to Security Operations & Incident Response, Network and Endpoint Security, Threat and Vulnerability Management, Identity & Access Management etc., is an important qualification for this role.
Key expectations from this role includes -
Increasing maturity of key cyber operations capabilities across service governance, processes, and technology to help our clients achieve integrated cyber defense and service delivery efficiency
Providing Deloitte's perspective on effective approaches to cyber capability development and service operations, and collaborating with client stakeholders on implementation roadmaps and execution
Leading the development of actionable use cases to detect, triage, investigate and remediate based on latest threat actor trends, including actual technical implementation of parsing log sources creating, validating, and testing alerting queries to reduce false positives.
Building enduring client relationships, ensure client satisfaction and expanding the footprint of our cyber business
Adopting a pragmatic approach to dealing with situations where confidentiality is important or where our work is of a sensitive nature. Helping maintain our client's strong professional relationships is integral to our business.
Work you will do
Act as a service delivery lead and trusted advisor for the client through effective and efficient delivery of cyber operations services
Lead multiple, cross region teams to deliver complex cyber operation engagements for global clients
Maintain operational oversight on service delivery activities in the engagement environment including but not limited to, security incidents, service requests, tuning recommendations, change requests, and ad hoc requests
Responsible for overall adherence and reporting of contracted Service Level Agreements (SLAs) with the client
Implement and enhance service management processes and governance to improve the service delivery quality
Identify and recommend operational improvements to the client, drawing on deep experience and industry specific knowledge of risks
Understand and leverage various technologies and product capabilities across the gamut of cyber services that best serve the client's needs
Responsible for development and delivery of periodic operational reports and operational status
Assist with the design and implementation of cyber operating models
Display leadership and business judgment in anticipating client needs and developing alternative solutions
Track and communicate engagement performance and planning to Deloitte engagement management and escalate risks as appropriate
Provide mentoring/counseling/coaching, oversight, and support for delivery teams and staff
Participate actively in staff recruitment and retention activities, providing input and guidance into the staffing process
Participate and lead aspects of the proposal development process
The successful candidate will possess:
Excellent communication, listening & facilitation skills
Demonstrated consulting skills (client service orientation, conflict resolution, analysis/synthesis of information, negotiation, project management, etc.)
Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
Experience managing client relationships
Experience mentoring and coaching others
8+ year of cybersecurity work experience with at least two of in any of the following cybersecurity disciplines: Cyber Fusion Center, Security Operations Center, Cloud Security (AWS/Azure), Network Security Operations, Endpoint Security, Incident Response, Forensics, Threat Intelligence, Vulnerability Management
Bachelor of Science/Business Administration with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial) or equivalent work experience
In depth knowledge of general security concepts, such as defense-in-depth, least privilege, security architecture and design, threat modeling, etc.
Experience with IT Service Management (ITSM) tools, workflow, and automation (e.g., Service NOW)
Rich experience in any of the following cybersecurity technologies: SIEM technology (e.g., Splunk, IBM QRadar, Microsoft Sentinel, etc.), Threat Vulnerability Management, SOC Operations, NextGen Firewalls, IDS/IPS, Data Loss Prevention (DLP), Proxy, Web Application Firewall (WAF), Endpoint detection and response (EDR), Threat Intelligence, Application Penetration Testing, Advanced Persistent Threats (APT)
Experience extending enterprise security controls to the cloud (AWS/Azure)
Certifications; CISSP/ CCSP/AWS certified solution architect or security specialty/OSCP/ GIAC/GMON
Pre-sales, proposal, and RFP experience
Travel up to 80% (While 80% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice
Limited immigration sponsorship may be available
Previous consulting or cyber operations experience
Master's degree in Cybersecurity, Information Assurance, or related field
Demonstrable personal interest in computing, security, and digital communication