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Deloitte ELE Onboarding Manager— Background Investigations in San Antonio, Texas

The ELE Onboarding Manager owns the process of ordering and monitoring completion of background investigations in order to reduce risk in the hiring process. As part of the ELE management team, the role is responsible for driving continuous process efficiencies, leveraging process and technology improvements, and ensuring optimal utilization of resources across US and USI. The role teams closely with talent acquisition, the office of security, the BI vendor, as well as Risk Partners in each business, and OGC.

Work you'll do

  • Collaborate with stakeholders to lead and identify opportunities for process and technology improvements to meet current and future needs, and drive efficiencies

  • Manages team performance to meet service level agreements and manage workloads, teaming closely with USI ELE management

  • Serves as point of escalation resolution by team and stakeholders through trouble-shooting and implementing solutions

  • Ensures maintenance of standard operating procedures and knowledge articles within the onboarding team

  • Collaborates with USI counterparts on all activities to ensure alignment of priorities and ongoing responsibilities, and leverage best practices between US and USI onboarding teams

  • Manage the growth, development and performance management of a team of onboarding specialists, providing coaching and mentoring as well as training

  • Supports the ELE Onboarding Leader with ongoing projects and initiatives, and contributes to other ELE initiatives

    The Team

    The Employee Lifecycle Events (ELE) team is part of the Talent Services (TS) channel of the Deloitte Talent Organization. TS delivers a breadth of services through an innovative and customer-centric shared services model. The TS vision is to make a global impact through a distinctive Talent experience. The operating principles are to think business first, be bold in everything we do, own the experience, and seize every moment to grow. The ELE Onboarding team focuses on providing all new hires across the Deloitte US Firms with a smooth, consistent, and efficient onboarding experience.


  • Bachelor's Degree and 8+ Years in Onboarding/Recruiting/ HR Operations experience

  • Project management experience and ability to motivate teams to deliver results in a timely manner

  • Outstanding oral and written communication skills, including presentation expertise

  • Ability to work independently on a variety of projects in a fast paced, and sometimes ambiguous environment required

  • Excellent organizational, planning, and problem-solving skills

  • Strong executive presence and experience interacting with senior leaders

  • High degree of professionalism and integrity and ability to work in a highly confidential environment

  • Consultative and collaborative approach toward clients and ability to influence others

  • Ability to think both strategically and tactically

  • Understanding of a shared services organization

  • Proficiency with Project Management tools and Microsoft Office (PowerPoint, Word and Excel)


  • HRIS Experience Required (SAP and/or SAP Success Factors preferred)

  • Case Management System Experience preferred (Salesforce or SNow)


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.