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Deloitte Senior Manager, Customer Design Strategy in Sacramento, California

Senior Manager, Customer Design Strategy

Are you a leader that loves to be on the cutting edge, thinkingabout ways governments can become more citizen-centric in accomplishing theirmissions? Do you have experience market forecasting and leading teams through customer transformationinitiatives by combining strategy, technology and design? If so, DeloitteDigital is the place for you! Help bring the power of human-centered design toour Government and Public Service clients and transform how they elevate thehuman experience. A career within our growing practice will offer you uniqueexposure to our capabilities, industry expertise and trusted methodologies.

Work you ll do

  • Plan, lead and organize and deliver services on a cross-section of complex customer and citizen centric projects

  • Build and maintain responsibility for development of business and vendor relationships

  • Manage pursuit teams focused on new opportunities, and lead major aspects of the proposal development process

  • Maintain responsibility for project financials including development of financial plans and forecasting

  • Manage day-to-day interactions with executive clients and Deloitte team

  • Establish relationships in strategic client positions; negotiate, lead, and facilitate these relationships

  • Display breadth and depth of knowledge regarding functional and technical issues

  • Coach, lead and manage teams and staff

  • Partner with recruiting team to accurately source and staff project engagement teams

  • Lead proposal efforts for future client opportunities

The team

Our Customer Strategy & Applied Design team focuses on helpingclients discover, design, and prototype customer growth strategies andinnovation portfolios to create and drive change in a digital world. We bringknowledge and offerings to uncover the behaviors, motivations and preferencesof our clients customers and develop new experiences for them. Our team of professionalshas deep capabilities in strategy, customer experience, digital strategy andinnovation.

We deliver set of customer focused work:

  • Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels

  • Human Experience |Help clients build improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.

  • Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth

  • Digital Strategy | Help clients understand, envision and articulate digital as a strategy aligned with government mission, and then craft a plan to embed everything they do with the latest technology solutions and business models to best serve the needs of citizens

Qualifications

  • Bachelor's degree and at least 15 years of business strategy consulting or other relevant industry experience, with focus on customer strategy, customer experience measurement and design and marketing

  • 5 years in a human centered design experience or functional leadership role, focus on service design within government and public sector

  • Previous professional servicesor consulting experience

  • Deep understanding of digital ecosystems and how our clients can create value in dynamic, non-linear value chains

  • Experience mentoring and coaching others

  • Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities

  • Experience managing senior-level client relationships

  • Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

  • Pre-sales, proposal, and RFP experience

  • Proven track record of consistently attaining managed revenue targets as well as achieving quarterly or yearly sales objectives for new business

  • Must be able to travel up to 100% for state and local client engagements

Preferred:

  • Master's in Business Administration (MBA)

  • Experience applying human centered design and innovation frameworks to transform customer experience

  • Experience delivering customer strategies that incorporate mobile, digital and technology platforms

How you ll grow

At Deloitte, our professional development plan focuses on helpingpeople at every level of their career to identify and use their strengths to dotheir best work every day. From entry-level employees to senior leaders, webelieve there s always room to learn. We offer opportunities to help sharpenskills in addition to hands-on experience in the global, fast-changing businessworld. From on-the-job learning experiences to formal developmentprograms at Deloitte University, our professionals have a variety ofopportunities to continue to grow throughout their career. ExploreDeloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization.We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Our positive and supportive culture encourages our people to dotheir best work every day. We celebrate individuals by recognizing theiruniqueness and offering them the flexibility to make daily choices that canhelp them to be healthy, centered, confident, and aware. We offerwell-being programs and are continuously looking for new ways to maintain aculture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. Thispurpose defines who we are and extends to relationships with our clients, ourpeople and our communities. We believe that business has the power toinspire and transform. We focus on education, giving, skill-based volunteerism,and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feelprepared and confident. To help you with your interview, we suggest that you doyour research: know some background about the organization and the business areayou re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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