Deloitte Consumer Experience Lead - Digital in Sacramento, California
Consumer Experience Lead - Digital
Work you ll do
The duties and responsibilities of the Consumer Experience Lead include, but are not limited to:
Support and engage product development teams in user and consumer research activities during problem discovery, including facilitation of Client-inspired activities that promote design thinking and alignment on the team.
Work closely with product and design teams to identify research questions, build a research plan that will answer them, and communicate the insights to shape the user and consumer experiences of Client.
Conduct research that maps the users and consumers latent needs to new strategic initiatives and opportunities for product innovation.
Translate qualitative and quantitative data into compelling stories to build enduring empathetic connections.
Provide rich context for both product and research backlogs that helps inform prioritization and aligns with the overall business strategy.
Actively participate in the evolving UX strategy, discover and pilot new tools and resources that promote agile and lean methodologies.
Continuous provide leadership in creating a highly-engaged user and consumer base, including continued development of the platform that hits specific engagement targets
Oversee the product strategy and execution for a specific category and roadmap. Champion product initiatives and business cases to the executive team for prioritization.
Provide product development support to consumer lifecycle marketing to create fantastic consumer engagement experiences
Encourage a fast-paced approach within a cross functional team / culture to create, prototype, test and release products and features.
Oversee the design and usability of a product category. Impact the UX of the product development by creating and advising on updates, releases or modifications.
Leverage consumer feedback and integrate into a continuously improving Client experience.
Identify and proactively bring forward options to the client
Deloitte Consulting LLP s Government & Public Services (GPS) Digital Government team is creating a new model for a new age: we re a creative agency and a consultancy. Understanding the digital space and preparing for what s next is at our core. Data is our heart, Agile is our passion, and user experience is our soul. We help government deliver next-generation citizen experiences, reshape how work gets done, and rewire the way government intersects with technology. That s the power of driving disruption. That s Digital Government.
Seven (7) years experience within the past ten (10) years, in marketing analytics, customer experience/customer insights and/or customer strategy; and have experience with human services systems and programs with emphasis on healthcare required
Five (5) years experience within the past ten (10) years, gathering consumer and user business data, analyzing of the data, to quantify and inform User Experience (UX) strategies required
(5) years experience within the past ten (10) years, applying UX Design, implementing UX methodologies and best practices, and designing wireframes or prototypes for research validation preferred
4.One (1) years of experience within the past ten (10) years, on a project that implemented, or performed the maintenance and operations on, a health care eligibility or health care enrollment system meeting the definition of Large and Complex IT System preferred
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
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