Deloitte CBO-Health Technology - Defect/Issues Triage Project Delivery Senior Analyst in Sacramento, California
Defect/Issues Triage Project Delivery
Our Health Technology team implements repeatable solutions to solve our government clients most critical health technology related issues. We advise on, design, implement and deploy solutions focused on government health agencies heart of the business issues including claims management, electronic health records, health information exchanges, health analytics and health case management.
Our clients seek a fresh perspective on how to leverage reusable, interoperable and flexible solutions that will enable them to reduce costs, improve health outcomes and respond to public health crises. Professionals will use their deep health, government and technology consulting experience to strategically help solve our client s technology challenges.
Must have prior CalHEERS Experience
Effective coordination with Service Center Team and External Partners on production issues
Exceptional analytical and problem-solving skills to resolve production issues
Participate in production defect triage calls with clients and external partners
Ability to execute basic SQL queries
Should be experienced in Service Management tools like Service Now, Atlassian JIRA, HP ALM, Rational Products
Should have hands on experience with Onshore/Offshore Model of work and experience in coordinating with teams
Proactively thinking through improvements and process efficiencies
Enjoys working across different teams and abilities to manage ambiguity in a high paced environment
Experience with Affordable Care Act (ACA) or any other health care projects preferred
Highly motivated and excellent communication skills
Ability to build and maintain relationships with clients and stakeholders
Effective in handling sensitive client communications
Ability to quickly pick up knowledge of business functionality
Works well in team: a team player
HP Quality Center ALM
How you ll grow
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Category: Management Consulting
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