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Deloitte CX Measurement Consultant - Medallia/Qualtrics in Rosslyn, Virginia

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

Are you a professional that loves to be on the cutting edge, thinking about ways organizations and governments can become more citizen-centric in accomplishing their missions? Do you have experience supporting organizations through customer transformation initiatives by combining data, technology and strategy? If so, Deloitte is the place for you! Help bring the power of Customer Strategy and Applied Design to our Government and Public Service clients and transform how they engage with their users. A career within our growing practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.

Work you'll do

As a Consultant focused on CX Measurement in our practice you will:

  • Work with senior team members to carry out the design, build, and management of CX feedback tools such as Medallia

  • Utilize technical expertise in Medallia

  • Closely support client relationships in the acquisition of business requirements to meet program objectives

  • Lead discovery-related conversations, workshops, and associated deliverables for stakeholders

  • Anticipate client needs and formulate solutions to client issues

  • Maintain responsibility for completion and accuracy of work products

  • Develop your skills through training courses, mentoring, and daily interaction with clients

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

In Customer Strategy & Applied Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations.

Qualifications

Required:

  • Bachelor's degree required

  • 1+ years of Survey Design experience

  • 2+ years of excel experience including advanced formulas

  • 1+ year of Customer Experience or VOC experience

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

  • Must be able to obtain and maintain the required clearance for this role

  • Travel up to 40%

Preferred:

  • Government Public Sector Experience

  • Experience analyzing customer feedback surveys and gaining insights from them

  • Designing surveys in Qualtrics or Medallia

  • Previous Consulting experience, and comfortable presenting to clients

  • Human Centered Design or Service Design experience

    Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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