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Deloitte Business Systems Analyst-Success Factors in Rochester, New York

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you'll do

  • Maintains a solid knowledge base of the functional capabilities and be a Subject Matter Expert in an SAP SuccessFactors Implementation and the various integrations with other products within the Deloitte landscape.

  • Assists the Engagement Manager in leading, directing, and reviewing all activities associated with support of the implementation and integration for existing applications and products. Responsible for product quality, project timeliness, and customer satisfaction.

  • Interfaces with clients to define and document requirements for a named set of interfaces across multiple software products. Creates documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides and process flows.

  • Manages the product backlog, and works with the Engagement Manager to prioritize requirements, define and manage scope and sprints for a project.

  • Possesses overall understanding of appropriate business processes and workflows.

  • Engages business owners and other ITS resources to respond to requests for new applications and/or enhancements. Collaborates with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter).

  • Responsible for conducting Design sessions to gain insights into end user and customer needs that drive final technical delivery.

  • Leads and is responsible all Testing and QA activities within the project lifecycle. Works with and manages USI QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.

  • Provides feedback to USI QA resources.

  • Works with the Engagement Manager and clients to plan and execute User Acceptance Testing.

  • Provides operational support to practitioners and firm clients. Engages with various ITS organizations to resolve problems as they arise.

  • Participates in reviews of plans associated with project execution.

  • Responds proactively to both business and project issues and escalates appropriately.

  • Assists Engagement Manager with status reporting as required by the Program Management team for the Implementation and Deloitte Applications Studio leadership.

The team

Information Technology Services (ITS) helps power Deloitte's success. ITS is the engine that drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

    Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools which empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.


Required Qualifications:

  • 3+ years of experience working in supporting multiple software projects in various IT roles.

  • 2-3 years of Business Analyst or System Analysis experience.

  • 2-4 years of Quality Assurance experience.

  • A solid knowledge and understanding of data management and data functionality and interface design within Deloitte applications preferred.

  • Must have in-depth knowledge of software development lifecycles including Agile development and testing.

  • Experience with test plan creation, automated test scripting, and load/stress testing.

  • Familiarity with SharePoint, TFS/Team Foundational Server, Test Director, MS Project, HP Quality Center, Automated QA tools is a plus

  • Prior experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus.)

  • Demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology projects or initiatives.

  • Excellent written and verbal communications, organization, analytical, planning and leadership skills.

  • Strong management, communication, technical and remote collaboration skill are a must.

  • Experience in dealing with multiple projects and cross-functional teams, and ability to coordinate across teams in a large matrix organization environment.

  • Ability to effectively conduct technical discussions directly with Project/Product management, and clients.

  • Excellent team collaboration skills.

  • Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external).

Preferred Qualifications:

  • Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a plus.

  • Good familiarity with SharePoint, MS Project, HP Quality Center, TFS/Urban Turtle, Automated QA and wire-framing or visualization tools is a plus.

  • Experience working with Agile development processes.

  • Experience in packaged software development

  • Experience in programming is a plus.

  • Experience with implementation of Mobile Web Content vs. Native Development.

  • Ability to distill complexity to what users need in a mobile experience and 3rd Party vendor products


  • Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.

Travel Requirements:

  • Limited travel might be required.



    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.