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Deloitte Marketing Operations Manager - Client & Market Growth Marketing Excellence (CMG ME) in Richmond, Virginia

Marketing Operations Manager, Client & Market Growth Marketing Excellence (CMG ME)

Think a Big Four career is just spreadsheets, gray suits, and corporate profits? Look again. Deloitte’s full-service Marketing Excellence (ME) organization is seeking collaborative creatives, skillful strategists, and marketing masterminds to lead our businesses in exciting new directions. If you’re a marketing and communications professional who sees the world differently, finds opportunity where others don’t, and keeps a pulse on the next big trends, then become our partner in growth. Together we’ll discover new ways to transform out-of-the-box ideas into measurable business results for our clients and our company. If you’re ready to make an impact, join our ME team to see how we Deloitte differently.

The Team

Deloitte’s Marketing Excellence team combines the power of Deloitte’s brand with the most inspired marketing techniques to produce business results for our clients. From events to social media to digital strategy and execution, we elevate the Deloitte brand and strategic positioning, delivering a cohesive, consistent experience. The team brings together creative and technology skills, business insights, and industry best practices to develop innovative creative assets that engage our clients. It also executes with agility and measurable performance through best-of-breed solutions, centralization of key information and operations, and optimization of data, tools, people and process.

Responsibilities include

  • Manage annual strategic planning process for team, working closely with team leadership, team members, internal agency (Green Dot Agency/GDA) and other Marketing Excellence (ME) stakeholders

  • Coordinate annual goals, working closely with CMG ME team to define goals and monitor/maintain metrics/KPI reporting for all team goals

  • Maintain biweekly reporting, marketing event/web tracker, year-end and mid-year reports, and all other regular required reporting on team activities; serve as POC/project manager for ongoing ME reports, presentations, newsletter/webcast content submissions/deadlines, including bi-monthly business reviews with leadership; serve as team POC for ME stakeholder satisfaction process

  • Manage CMG ME team budget; serve as POC on all marketing budget-related topics; ensure alignment of annual campaign codes with GDA and in Workfront (marketing project management platform); lead reallocation of budget as needed during year to ensure application of resources to areas of greatest need/opportunity; vendor management and tracking

  • Identify, develop, and execute process and tools that will lead consistency across the team and scaling of best practices

  • Keep a pulse on external marketing operations best practices through trainings, research, and ongoing discussions across other marketing operations professional

  • Work closely with GDA to ensure optimal collaboration and ongoing alignment on resource allocation, agency utilization and performance metrics; evaluate and approve all Workfront campaign submissions; serve as team POC for GDA collaboration

  • Collaborates on special projects for CMG ME Business Chief Marketing Officer and Marketing Excellence Operations Leader

  • Serve as liaison with internal communications team re: newsletters, webcasts, and other areas of collaboration

Category: Business Development / Sales / Marketing

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.