Deloitte Manager, Client Account Management (Audit) - Project Management/Operations in Richmond, Virginia
We are looking for an autonomous self-starter with outstanding organizational program and project management skills-a strategic, creative thinker who is also a natural leader. As a Client Account Management (CAM) Manager you'll work with senior leaders on strategic audit accounts to deliver the best of Deloitte, strengthen relationships with our most important clients, and support overall quality and excellence for our clients. You will also work closely with account leadership to deliver and support client priorities, bringing a unified Green Dot experience to our client. With a client-first mindset, you will align with your account team to identify and execute impactful ways to enhance our client relationship and overall value delivered.
How You'll Operate
As a key enabler in delivering elevated client service, you will essentially serve as the account's "chief operating officer", flexing the role you play as you deliver against account priorities, serving as a:
Catalyst to spur the realization of our client's vision and goals, deepening relationships and demonstrating value
Strategist to engage with account and firm leadership to determine strategies vital to maximizing successful and sustainable client relationship
Steward to protect and strengthen our brand with our client
Operator to effectively and efficiently manage across the account operating model to optimize performance and client relationship results
Work You'll Do
Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team, and will include some or all of the following:
Client Impact: Support the development and execution of Client Service and Client Relationship Strategies and implementation; client accelerators and executive programs/experiences; marketing and eminence; pursuit management; client-facing deliverables such as Audit Committee communications and client service planning
Account and Team Impact: Assist in creating an excellent talent experience on the account, providing team building and connectivity that fosters collaboration, supporting leadership development, including connectivity and transitions
Operational Leadership: Manage all operational requirements associated with serving our client with excellence
Quality and Risk Impact: Manage client independence requirements and compliance initiatives as needed
At Deloitte, clients are at the heart of everything we do. As a part of Client and Market Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services, Consumer, Life Sciences & Health Care, Government & Public Services, or Technology, Media & Telecom). CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.
Audit and assurance / client service experience
Minimum 8+ years of work experience
Strong organizational and project management skills
Ability to learn quickly and adapt to a changing environment
Exceptional interpersonal and communication skills and ability to collaborate effectively with executives
A fundamental understanding of Audit processes, reporting, and the activities in support of Audit Committee requirements
A basic knowledge of independence as it relates to attest clients
Proficient in Microsoft Office suite - strong PowerPoint and Excel skills critical
Excellent strategic, analytical and problem-solving skills
Experience mentoring/counseling others
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,425 - $177,470.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.