Deloitte CX Measurement Senior Consultant in Richmond, Virginia
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do
As a Sr. Consultant focused on CX Measurement in our practice you will:
Work with senior team members to carry out the design, build, and management of CX feedback tools such as Medallia and Qualtrics
Utilize technical expertise in survey design tools to aid in configurations, troubleshooting, and survey creation
Closely support client relationships in the acquisition of business requirements to meet program objectives
Lead discovery-related conversations, workshops, and associated deliverables for stakeholders
Anticipate client needs and formulate solutions to client issues
Maintain responsibility for completion and accuracy of work products
Develop your skills through training courses, mentoring, and daily interaction with clients
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
In Customer Strategy & Applied Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations.
Bachelor's degree required
2+ years of Survey Design experience
1+ years of Survey configuration experience in Medallia or Qualtrics
1+ year of Customer Experience or VOC experience
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required clearance for this role
Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Government Public Sector Experience
Experience analyzing customer feedback surveys and gaining insights from them
Previous Consulting experience, and comfortable presenting to clients
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