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Deloitte Manager- Digital Health Plan in Raleigh, North Carolina

Manager for Digital Health Plan

(Core Business Operations, Core Industry Solutions, Emerging Industry Solutions, Health Plan Core Admin & Care Mgmt)

Are you an experienced professional with health plan and core administration experience? Do you have a penchant for detail with leadership experience? Do you encourage creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition? As a Digital Health Plan Manager, you will help clients set up, manage, and operate their most complex programs, assess and implement core administration solutions, and design and derive transformative approaches for health plan systems and processes.

The team - Health Care

The Health Care team focuses on assisting those organizations that are responsible for the delivery, funding, and payment management of health care and medical related services. Clients include hospitals, academic medical centers, health systems, home health agencies, long term care, outpatient facilities, ambulatory surgery centers, practitioners and physician groups as well as health plans, other health insurance companies, and pharmacy benefit managers (PBMs).

Health plans face a number of unique environmental pressures that affect the way they will conduct business today and in the future, among them a need for increased privacy and security, an intense focus on risk management, access to capital, efforts to consolidate and streamline IT functions, the launch of new consumer-driven business models, managing chronic diseases through medical management practices, maximizing e-business-driven platforms, implementing health plan-specific customer relationship management tools, and complying with increasing financial and transactional legislation. Our health care professionals can help clients address these and other challenges in today's complex health care environment.

About our Digital Health Plan practice

Our Digital Health Plan practice sits within Core Industry Solutions under Core Business Operations, which supports design, implementation, and operation of the business, transactional systems and core operations. Core Industry Solutions encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client's business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Professionals focus on key client issues that are at the core of the business by integrating our industry expertise with deep technical and operational transformation capabilities.

The Digital Health Plan practice is focused on accelerated transformation of the business operations for health plans through industry technology solutions. Practitioners focus on digital enablement across the health plan value chain, working with health care leaders and organizations to tailor a successful approach for transforming core administration operations and design solutions that meet our their financial, operational, and performance improvement goals. We connect with industry solutions players in the market, incubate new solutions in collaboration with clients and strategic alliances, and scale industry solutions using package and in-house products.

Work you will do

Managers are professionals with strong records of academic and professional achievement who have the capacity and desire for continuous development and growth. Deloitte Consulting professionals must also be capable of working and communicating with people at all levels of an organization. Responsibilities typical of a manager on one of our Digital Health Plan projects could include:

  • Provide expertise in core administration platforms and health plan functions to clients

  • Assess a client's current core administration capabilities, define desired future state, identify gaps, and propose potential solutions

  • Analyze available core administration platforms and provide recommended options based on a client's business and technical needs

  • Lead project management activities throughout the implementation of a third-party core administration vendor platform

  • Oversee conversion efforts to migrate core business data (e.g., providers, members, claims) from a client's legacy system to a new platform

  • Partner with business areas to identify impacts, define requirements, design new processes, and implement changes needed for future activities

  • Assist client with the identification, prioritization, coordination, and resolution of issues among various business areas and third-party vendors that impact production and quality of system implementation efforts

Engagement delivery:

  • Participate in setting engagement objectives and scope

  • Build and source internal team structure and composition to deliver engagements

  • Assume accountability for on-time delivery of contracted activities and deliverables

  • Manage delivery, work plans, and activities for multiple components of an engagement across work streams

  • Lead teams to assess, design, and implement solutions to achieve client's strategic objectives and business issues

  • Conduct client interviews and facilitate client meetings

  • Develop process flows depicting pain points in the business process

  • Conduct detailed analyses to draw conclusions, and develop pertinent and insightful recommendations

  • Design and manage deliverable content to reflect the engagement contract

  • Present findings and recommendations to client leadership

  • Develop and maintain trusted relationships with client counterparts

  • Provide client sponsors with regular updates

  • Identify and mitigate risks throughout the project life-cycle

  • Lead and manage identification and prioritization of issues

  • Own budgeting and forecasting of team member time and expenses for projects

  • Foster a trusting and safe environment with an emphasis on problem solving and continuous improvement

People development:

  • Perform role of counselor and coach

  • Mentor and develop junior staff

  • Actively participate in staff recruitment and retention activities

  • Provide leadership for delivery teams and staff in local offices

  • Set work/life balance expectation on engagements through flexibility and predictability initiatives

  • Provide input and guidance into the staffing process

  • Provide real-time feedback to project team members and participate in the performance review process

  • Provide guidance to junior practitioners as they manage large, confidential, and complex data sets

Eminence and firm activities:

  • Develop points of view in health care

  • Publish white papers and present opinion at industry conferences

  • Lead practice development activities within the firm

  • Lead and support recruitment activities

  • Organize local office events to build firm culture



  • Bachelor's degree in computer science or relevant field from an accredited college or university or equivalent number of years of experience.

  • Minimum of 8+ years of professional experience within the health care industry, specifically focused on health insurance core administration functions and platforms

  • Experience with delivering large technology programs, establishing high performing teams, and selling client projects

  • Experience in one or more of the following types of projects within health plans: core administration platform implementation / migration, operational and/or IT solution design, operational and/or IT impact assessment, system evaluation and selection, application rationalization

  • Demonstrated understanding of the health insurance business (Commercial (Employer and Individual), Medicare, Medicaid, Federal Employee Program, HealthCare Exchanges), with expertise in three or more of the following functional areas: membership and enrollment, billing, claims and claim payables, products and benefits, provider services, provider networks, provider reimbursement methodologies, authorizations, utilization management, care management, customer service

  • Understanding of the health care industry, including market landscape, regulatory environment, and industry trends

  • Experience, training, and/or certification in Epic Tapestry core administration platform

  • Proficient in Microsoft Office (PowerPoint, Excel, Word)

  • Proven critical thinking, analytical, and problem-solving skills on business and technical constructs

  • SDLC management experience in waterfall, agile, and/or scaled agile

  • Strong leadership and management skills

  • Strong work ethic; comfortable working in a fast-paced environment

  • Ability to travel 50%+ (While 50%+ of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.


  • Advanced degree in business, technology, or health care related field from a top tier program

  • Management consulting experience in a health care related field

  • Experience working on provider data migration initiatives

  • Experience configuring benefits, providers, contracts, and/or other health plan functions

  • Exceptional interpersonal, team-building, and communication skills

  • Ability to build consensus and foster change in ambiguous settings

  • Commitment to personal and professional growth

  • Sense of responsibility to self, team, and client

  • Outstanding integrity, initiative, creativity, and passion

  • Record of consistent career progression with increasing levels of responsibility

  • Proactive and open to learning new technologies

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.