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Deloitte Lead Business Systems Analyst - DAS HXM in Raleigh, North Carolina

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.

Work You'll Do:

In your role, you will be responsible for envisioning and developing new digital products. You will execute day-to-day product development activities across design, development, stakeholder communication, technology vendor management and delivery. Act as the technical visionary and leader for ongoing and future software development efforts.


  • Gather business requirements

  • Facilitate discussion sessions with clients/customers

  • Provide guidance to the business

  • Identify gaps in requirements

  • Create user stories/acceptance criteria/features/epics

  • Assist Architect(s) to link their technical user stories with the features/PBIs

  • Understand potential dependencies

  • Partner with EM/Business users to understand & define scope

  • Work with offshore dev teams to understand user stories, answer questions, clarify requirements Create mock-ups

  • Schedule client meetings as needed to get clarity on business needs

  • Review user stories with Architect, QA, and PM Etc.

  • Acquire sign-off from the client

  • Participate in scrum calls, team meetings, Developer Touch point calls

  • Documentation:

  • Develop Support/Help/Reference documents

  • Develop necessary process documentation

  • Prepare functional specification documents/ enter functional details into TFS

  • Maintain project documentation in SharePoint/ Teams Site

  • Manage Sprint Planning meetings

  • Schedule sprint planning meetings, Sprint retrospectives and demos

  • Go through all the user stories with team to insure everyone is on the same page (especially with regards to requirements + acceptance criteria)

  • Follow up and update stories as needed

  • Ensure a sprint backlog is produced and shared with EM/Business stakeholders

  • Auditing TFS

  • Ready states are reflected properly

  • Tasks are in correct status

  • Acceptance criteria is listed for ALL stories

  • Control Objectives are set

  • Impediments are in the right status

  • All user stories have story points

  • Test plans are in place at least one sprint before they are needed and align to acceptance criteria

  • Managing the Product Backlog in VSTS with the Customer

  • Conduct backlog grooming sessions in VSTS

  • Create Product backlog items in VSTS (user stories, Epic, features, defects, UAT feedback items)

  • Involve team in prioritizing of product backlog with client (Backlog Grooming session meeting with team)

  • Prioritize user stories based on business value, Architectural/Design Risk, dependencies)

  • Groom Product backlog with team

  • Test Planning

  • Create the Test Plan with all parties input required to ensure a holistic and complete view of what is required to provide a quality product.

  • Provide a plan for the testing across the sprint cycles.

  • Ensure we accommodate ITC cycles/ Integration & Mock Cutover tasks for testing.

  • Ensure test data readiness and planning are aligned to delivery dates.

  • Review test cases with QA teams

  • Coordination of test script automation with Automation team

  • Managing the Product/Application Quality

  • Review test scripts for gaps in user story coverage

  • Suggest additional test scenarios

  • Encourage reuse of test scripts

  • Smoke test during each sprint and provide feedback on effectiveness of test scenarios

  • Provide feedback on validity of defects found

  • Monitor and manage QA progress toward sprint milestones

  • Ensure regression testing accounted for in the release deployment in

  • Identify reusable and or/complex test cases that are good candidate's for Automation

  • Change Management - track change requests, work with EM to determine if it's something that can be integrated into scope

  • Prepare for upcoming sprint reflection/lesson learned meeting

  • Issue/Defect Management - Define, document, track and manage defect/ issues during project to project closure.

  • Managing User Acceptance Testing (UAT)

  • Plan and communicate UAT schedule

  • Facilitating UAT sessions & obtain client sign-offs

  • Monitor UAT progress and resolve impediments

  • Report UAT defects and write steps to reproduce defects

  • Logging UAT findings & reviewing them with the client for retest

  • Define, document, manage "Issue Management" process for Post-Production support

  • Support tasks:

  • Identify areas for improvement in current BSA processes (New Tools, New Automation)

  • Coordination of Service Desk tickets

  • Identification of Root Causes and coordinate with team to resolve issues

  • Participation in BSA COP (Center of Practice)

  • Tools to be knowledgeable in:

  • SuccessFactors Modules - (Strong Command)

  • Employee Central

  • Succession Planning

  • SAP Modules - (Good Familiarity)

  • Payroll

  • Compensation

  • PA/OM

  • Applications

  • Deloitte Custom Applications

  • Security Access

  • Test Automation

  • Vendor Interfaces

  • VSTS

  • Service Now

  • SharePoint

  • MS Office Suite

  • Soft Skills

  • Assist EMs in managing client expectations

  • Negotiations with clients

  • Teaming with others (Studio and Client Teams)

  • Requirement Elicitation

  • Ability to define & document processes as needed

  • Clear & coherent statusing

  • Collaborating with the mirror BSA and team leads on offshore teams

  • Managing changing priorities and ambiguity

Required Qualifications

  • Minimum of 8+ years of experience working on multiple software projects in various IT roles or 5 years of experience with an advanced degree

  • Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.

    Preferred Qualifications

  • Minimum of 2+ years of Quality Assurance experience, with demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology projects or initiatives. Experience with test plan creation, automated test scripting, and load/stress testing.

  • In-depth knowledge of software development lifecycles including Agile development and testing.

  • Excellent written and verbal communications, organization, analytical, planning and leadership skills.

  • Strong management, communication, technical and remote collaboration skills.

  • Excellent team collaboration skills, to include experience in dealing with multiple projects and multi-functional teams, and ability to coordinate across teams in a large matrix organization environment.

  • Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external).

  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

    For individuals assigned and/or hired to work in Colorado or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the range is $86,425-$159,165.

    You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.