Deloitte Business Operations Senior Specialist, Marketing & Communications in Raleigh, North Carolina
Deloitte's Marketing Excellence team combines the power of Deloitte's brand with the most inspired marketing techniques to produce business results for our clients. From events to social media to digital strategy and execution, we elevate the Deloitte brand and strategic positioning, delivering a cohesive, consistent experience. The team brings together creative and technology skills, business insights, and industry best practices to develop innovative creative assets that engage our clients. It also executes with agility and measurable performance through best-of-breed solutions, centralization of key information and operations, and optimization of data, tools, people and process.
Work you'll do
As an operations specialist, you will serve as a key contributor to the development, implementation, and maintenance of operational projects and activities that keep our business running smoothly. Specifically, you will support the Business Operations team within the Marketing organization in a variety of operational activities including managing special projects, budgets, tracking employee/contractor utilization and costs, maintaining time and expense codes, building and managing centralized shared services, and implementing process and procedure improvements.
You will have the desire to learn the inner workings of the marketing organization; including the business marketing teams and the in-house agency (GDA-Green Dot Agency), which will help inform and influence your work. You need to be comfortable pivoting your focus and scope as priorities change across the organization.
You will liaise with professionals across the Marketing organization as well as other enabling departments such as Finance, Accounting, Technology, Risk, and Procurement to perform activities such as:
Translating evolving business needs, feedback, and priorities into opportunities for change
Supporting budget activities including implementing integrity controls, reconciling expenses, advising on cost reduction and investment opportunities, tracking cost reallocations, and working with Finance on fiscal year close and planning.
Maintaining and update process documentation and operational best practices
Propose process enhancements to streamline cross business operations, implement, and train community
Overseeing centralized operational tools, including optimizing existing tools, developing new tools, and training users.
Delivering ad hoc and regular cadence reporting on budget, capacity, utilization, and forecasts
Act as Workfront (marketing resource and workflow management system) SME and user liaison including advising on process, tool navigation, and optimization ideas.
Collaborating with Strategic Resource Management team on talent projects, reporting, and processes
Counseling colleagues on process to meet compliance requirements
Acting as data advisor for consumers of various operational reports and dashboards
Forming a discipline around time and expense code and provide colleagues with related information.
Possesses specialized skills or experience relative to operations/process excellence
Strong data manipulation and analytics skills
Advanced proficiency in Excel
Proven ability for leading and delivering internal projects
Excellent organizational and time management skills
Ability to anticipate needs and create solutions
Proven record of partnering successfully and delivering exceptional service to colleagues
Demonstrates strong analytical and problem-solving skills
Advises and influences stakeholders at all levels of the business to achieve strategic objectives
Experience managing to budgets and deadlines
Fosters collaborative and positive working relationships with client and colleagues
Excellent written and verbal communications skills. Must be able to easily grasp and communicate complex ideas
Ability to work effectively with minimal supervision
Education and Experience
3+ years of relevant business operations, financial, project management experience
Marketing organization experience a plus but not required
Bachelor's Degree in Business, Finance, or related field
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Travel up to 10% (While 10% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.