Deloitte Senior Leaves Specialist in Portland, Oregon
Core Talent Services, Employee Lifecycle Events, Senior Leaves Specialist
The Senior Leaves Specialist facilitates a smooth and seamless leaves process for employees, partners and retirees.
Work you'll do
Interacts with a diverse set of customers via inbound phone calls, emails and forms requests from employees, partners and retirees regarding the administration of the Deloitte's leave management and other benefit plans by performing the following duties personally or with co-workers.
Coordinates administration of Deloitte Leaves and Disabilities Policies for all US employees.
Serves as POC for employees regarding the control and processing of leave and disabilities incidents. This includes payroll, HRIS, and benefits implications of leaves and disabilities. Primary contact for any leaves practitioner.
Maintain confidential and highly sensitive information
Reviews all leave and disabilities related documentation for accuracy and completeness, forwards notification to the proper departments for processing. Identifies problems and priorities, performs research, determines follow-up steps and resolves issues. Also determines issues that must be escalated to Leaves Lead, Manager or firm leadership.
Ensures that all aspects of leaves and disabilities are administered according to Deloitte policy and governmental regulations. Handles situations, which may require adaptation of response or some research according to employee's personal circumstances.
Interacts with Leaves Vendor on employee matters.
Delivers service that meets or exceeds team objectives as measured by agreed upon metrics
Backup support responsibility to the Leaves Lead, including involvement in extra projects as needed, including compiling reports and providing training to team members
The mission of Core Talent Services (CTS) improves efficiencies and operational excellence, deliver strategic and transactional services, institutionalize operations efficiencies and quality and enhance ability to scale and reduce cost structure. CTS focus on delivery of both strategic and transactional services, either directly for the businesses or in support of the Business Advisors and Centers of Excellence (CoEs).
5+ years of experience in Benefits Administration with a focus on Leaves of Absence
Knowledge of policy/regulation compliance such as FMLA, disability, firm and federal/state policies in order to deal effectively with complex leaves situations
Microsoft Office; HRIS system experience
Ability to multi-task in a fast paced, deadline driven environment
Ability to identify issues and escalate accordingly
Strong oral and written communication skills
Creative problem-solving skills
A high degree of sensitivity and confidentiality
Initiative and self-direction; works on assignments that are moderately difficult, requiring judgment in resolving issues
Excellent client service skills
Ability to adapt to a changing environment and to approach challenges with creativity and resourcefulness
Prioritizes and independently executes responsibilities
Ability to work with minimal instruction
High degree of professionalism and integrity and ability to work in a highly confidential environment
Experience in a large or matrix driven corporation with overseas or outsourced operations
Ability to provide direction or delegate work as needed
Ability to interface with all levels within the firm
- Experience in a professional services firm
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.