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Deloitte Quality Assurance Lead (Healthcare) in Portland, Oregon

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

  • As a Sr. QA Healthcare Analyst your expertise will provide expertise to the team and help mentor and lead junior staff.

  • Assist in assigning work to team members and monitoring completion

  • Participate as a facilitator and coach for new team members who are completing a QA Training Program as well as ongoing training activities

  • Disseminates information regarding program operations, best practices, and QA standards to team members and confirms their understanding and ability to apply these changes into daily practices

  • Conduct reviews of medical exam documentation in accordance with established medical and legal requirements

  • Provide consultation and coaching for complex reviews that are escalated from team members

  • Conduct audits of your QA Team's work and record findings

  • Monitor performance of the QA Program; assist in developing and implementing process improvement initiatives

  • Follow all process and procedures related to program operations and safeguarding of personally identifiable information / personal health information

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The Contact Center practice is part of Deloitte's GPS Customer Strategy and Applied Design offering. It focuses on advising, implementing, and operating contact center operations and technology to elevate the human experience in a digital world. The Contact Center practice achieves this by helping our clients discover, design, and implement tailored contact center operations and telephony solutions. We bring knowledge and solutions to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. We are a matrixed organization where we align various resource groups to deliver and provide high quality services.

Qualifications

Required:

  • 2+ years of experience performing healthcare quality assurance review activities

  • 2+ years of QA experience

  • 1+ years of lead experience, to include organizing and directing work, monitoring program effectiveness

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

  • Ability to work remotely or work from home

  • Ability to work Pacific Time work hours

Preferred:

  • Bachelor's Degree

  • 1+ years of DBQ experience

  • Medical Terminology knowledge

  • Specialized medical training (e.g., Licensed Practical Nurse, Physician Assistant, Registered Nurse)

  • Exceptional communication skill

  • Ability to work in an ambiguous and fast-paced environment

  • Comfortable with new technology systems

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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