Deloitte Salesforce Senior Manager in Pleasanton, California
Salesforce Senior Manager
Customer & Marketing is creating a new model for a new age-we re an agency and a consultancy. Understanding the digital space and preparing for what s next is at our core. We help clients reimagine how profits are made, how relationships are created and handled; we reshape the landscape of work and rewire the high-reaching fabric of entire industries. That s the power of driving disruption. That s Deloitte Digital.
Are you looking to take your career to the next level?
Do you want to work on transformative, global projects?
Have you dreamed of working in an inclusive, encouraging environment that is committed to your personal growth and development?
If you answered yes to any or all of the above, Deloitte Digital is the place for you!
Work you ll do
As a Senior Manager at Deloitte, you will perform the following:
Client Management: Lead day to day interactions with executive clients and sponsors
Delivery: You will lead and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, developing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
Business Development: You will develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to proposal development and pricing strategies
People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the creative digital consultancy real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
DigitalMix | an integrated set of platforms to enable business re-platforming
Ten years of consulting and / or CRM implementation experience
Four full life-cycle Salesforce implementations with strong expertise in 2 of the following modules: Sales Cloud, Service Cloud, Community Cloud, App Cloud
Experience leading at least four large-scale full-life cycle implementations of CRM solutions
Experience carrying a business development quota and leading business development pursuits end-to-end
Limited immigration sponsorship may be available
Ability to travel to client sites 80-100% of the time
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
Solid understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
Expertise in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that exceptional people make an excellent organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are constantly looking for new ways to maintain a culture where our people excel and lead balanced, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html
Category: Management Consulting
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.