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Deloitte Technology Services Optimization ServiceNow, Senior Manager in Pittsburgh, Pennsylvania

ServiceNow Senior Manager TechnologyServices Optimization

Areyou looking for a ServiceNow position with an executive level careertrajectory that few organizations can offer? What about accessto a high-quality portfolio of clients with theopportunity to work across capabilities, industries, and geographies? Ifthis matches your aspirations, Deloitte just may be the fit for you!

Work you ll do

Deloitte is an industry leader in ourclients Enterprise Service Transformations. We recognize that thebackbone enabling our clients aspirations for advancement solutions ofteninvolves next-gen ServiceNow implementation. From blueprint, to implementation,and ongoing services we offer a full scope of innovative solutions to help meetthose goals.

Deloittewants talent who is ready to innovate, grow our services, and empower ourclients to leap frog forward in their technical capabilities. Building yourcareer here offers the opportunity to work with cutting-edge technologies todeliver those next-Gen ServiceNow solutions. We embrace the tech enthusiastmindset and encourage our talent to keep their skills evolving at the speed atwhich the marketplace desires.

ServiceNowhas undoubtedly transformed the way technology enables businesses to perform.It represents a radical shift in how IT services are obtained, used, andmanaged. Companies are navigating through the various options and decidingbetween single, or a combination of solutions, across different and dynamicplatforms. Our employees are empowered to think outside norms and provideinnovative solutions to enable our clients IT successes.


Fromleading practice to business necessity, every business recognizes the need fora strategic cloud integration platform. At Deloitte Consulting, our technologystrategy and architecture specialists help organizations develop the strategiesand implement the systems that build business value and drive performance. Wehave the in-depth knowledge and experience gained from working on some of themost complex IT challenges around the globe, everything from system replacementto full IT transformation.

OurTechnology Services Optimization (TSO) team works with clients to transformtheir technology delivery by collaborating with CIOs, Technology Executives,and their teams. Together we work to establish IT operating models based on theimplications of next generation and advanced technologies, new and evolvingservice models for technology, and the operational expectations of anorganization.

Ourteam of experienced technologists understand the interwoven nature technologyplays in all aspects of today s business environment and focus on helping ourclients shift from foundational delivery of technology to being the strategicbusiness partner and catalyst for change. Our Agile/DevOps/Lean technologyexperts work to transform the workforce of our clients into the next generationof technology service delivery teams.


  • As a Deloitte Senior Manager you will lead and deliver large, complex client engagements that identify, design and implement creative business and technology solutions. Our Senior Managers are expected to contribute to the firm's growth and development in a variety of ways, including:

  • Engagement Management: manage engagement risk and project economics including planning and budgeting, manage accounts receivable, define deliverable content and ensure buy-in of proposed solutions from client top management

  • Business Development: develop and maintain contact with top decision makers at key clients, organize and lead pursuit teams, participate and lead aspects of the proposal development process, contribute to proposal pricing strategy

  • Practice Development & Eminence: develop solutions and methodologies, develop "thoughtware" and "point-of-view" documents, public speaking and publication in industry periodicals

  • People Development: perform role of counselor and coach, provide input and guidance into the firm s staffing process and actively participate in staff recruitment and retention activities.



  • Minimum of 6 years of hands on ServiceNow implementation experience in large complex environments

  • Minimum of 8-10 years of technology implementations overall

  • Expert level understanding of ServiceNow applications and modules

  • Deep Information Technology experience required, including development, implementation, and maintenance of large scale systems

  • Proven business development track record and ability to meet or exceed quota expectations year over year

  • Demonstrated ability to work in a fast paced and changing environment with short deadline

  • Proficient in all phases of the Application Development Lifecycle

  • Strong technical project management and / or leadership skills

  • Certified ServiceNow System Administrator

  • Bachelor s degree in Business, Information Systems, or equivalent

  • Limited Immigration sponsorship may be available


  • Certified ITIL V3 practitioner

  • Ability to work independently and manage multiple task assignments

  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

  • Eagerness to mentor junior staff

  • An advanced degree in the area of specialization (MBA Preferred)

Howyou ll grow

AtDeloitte, our professional development plan focuses on helping people at everylevel of their career to identify and use their strengths to do their best workevery day. From entry-level employees to senior leaders, we believe there salways room to learn. We offer opportunities to help sharpen skills in additionto hands-on experience in the global, fast-changing business world. Fromon-the-job learning experiences to formal development programs at DeloitteUniversity, our professionals have a variety of opportunities to continue togrow throughout their career. ExploreDeloitte University, The Leadership Center. at


AtDeloitte, we know that great people make a great organization. We value ourpeople and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte sculture

Ourpositive and supportive culture encourages our people to do their best workevery day. We celebrate individuals by recognizing their uniqueness andoffering them the flexibility to make daily choices that can help them to behealthy, centered, confident, and aware. We offer well-being programs and arecontinuously looking for new ways to maintain a culture where our people exceland lead healthy, happy lives. Learn more about Life at Deloitte.


Deloitteis led by a purpose: to make an impact that matters. This purpose defines whowe are and extends to relationships with our clients, our people and ourcommunities. We believe that business has the power to inspire andtransform. We focus on education, giving, skill-based volunteerism, andleadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at


Wewant job seekers exploring opportunities at Deloitte to feel prepared and confident.To help you with your interview, we suggest that you do your research: knowsome background about the organization and the business area you re applyingto. Check out recruiting tips from Deloitte professionals. at



Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.