Deloitte Talent Services PMO Manager, Learning & Development in Phoenix, Arizona
Talent Services PMO Manager, Learning & Development
The Learning Delivery team partners and collaborates with many parts of the talent organization to enable the delivery of learning programs.
Work you'll do
As a member of the Talent Services Development Delivery team, you will act as a services learning delivery PMO manager that is responsible for the direction, coordination, implementation and completion of projects to achieve business goals. Develop and execute an optimal project management strategy and project plans through collaboration with the Learning & Development Leaders (formerly known as COE), Talent Services Leaders, and Program Managers. Ensure effective project management strategies and processes are developed and manage resources as appropriate. Build, manage, and leverage relationships with the Learning & Development Leaders, Program Managers and across US and USI Talent Services.
Partner with Learning & Development Leaders and Talent Services Leaders to establish project plans, related resources, and approach for national learning projects.
Serve as a credible and trusted advisor on effective and leading-edge project management strategies to achieve business goals.
Manage day-to-day project execution leading to timely delivery, quality and compliance with the project's scope. Execute the full project lifecycle with strong project management skills. This includes creating and monitoring work-plans, managing against milestones, knowing what to prioritize and why, knowing who to keep informed, why, and how often, along with defining scope, goals and deliverables
Develop key messages and communicate around project updates to leader(s) and manage escalations/exceptions, as needed.
Lead initiatives to develop and improve project management processes, tools and technology in support of learning.
Demonstrate initiative in gathering feedback and data from stakeholders, collaborating with subject matter experts and performance consultants
Serve as a liaison with USI and with the Learning & Development to support the overall project strategy
Act as a change agent for the Talent Services US Development team in supporting change for the Development organization.
The mission of Talent Services improves efficiencies and operational excellence, delivers strategic and transactional services, institutionalizes operations efficiencies and quality and enhances ability to scale and reduce cost structure. Talent Services focuses on delivery of both strategic and transactional services, either directly for the businesses or in support of the Business Advisors, Learning & Development and other areas of talent.
Bachelor's Degree; Minimum 8 years of related experience.
Significant strategic project management experience with successfully planning, managing and delivering multiple, concurrent, and complex work streams in a matrixed organization with aggressive timelines.
Outstanding interpersonal and communication skills that build relationships at all levels across the organization with a high capacity for influence, collaboration, and consensus.
Consultative approach toward clients with demonstrated capability to manage client expectations
Strong analytical skills and ability to identify and present data-driven insights and trends. Ability to research, analyze, design, develop, or customize based upon varying inputs.
Strong Microsoft Office skills. Specifically Excel (aggregating data, creating pivots and vlookups) and PowerPoint
Strong leadership and strategic-thinking skills with an ability to collaborate with team members on best practices
Ability to work effectively in a fast-paced, multi-tasking virtual environment
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Travel up to 25-30% (While 25-30% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)"