Deloitte Manager for Consulting Office of Confidentiality and Privacy (OCP) Portfolio, Enabling Manager - National_Office in Phoenix, Arizona
US Enabling Manager for Consulting Office of Confidentiality and Privacy (OCP) Portfolio, Enabling Manager - Fulltime
Delivery Excellence plays a pivotal role within Deloitte Consulting by partnering with the business to enhance and enable how the practice sells and delivers projects. We promote innovation, drive efficiencies and collaboration, and provide meaningful insights to manage risk and improve the quality in the way we sell and deliver projects. This results in market differentiation, improved client outcomes, and positions our business to navigate the growing complexity in our engagements.
Delivery Excellence is seeking innovative, forward-thinking professionals who are energized by bringing ideas to life that help shape and transform how the Consulting practice delivers to clients.
The Consulting Office of Confidentiality and Privacy (C&P) is responsible for managing confidential information risk by working directly with delivery leadership and personnel to ensure data security throughout the delivery data lifecycle.
The C&P Office is responsible for helping to expand the CI risk management capabilities within industries such as Consumer, Energy & Industrial Products (ER&I), Financial Services Industry (FSI), Life Sciences and Health Care (LSHC), Technology and Media & Telecommunications (TMT) for Consulting. The Enabling Manager will support the deployment of the Confidential Information (CI) Program to Industry Accounts and Engagements. This includes working with Consulting OCP Risk Managers (OCP RM) to deliver required work products throughout the contracting and delivery lifecycle. Service capabilities provided by the team helps identify CI contractual risks, perform CI risk assessments including suggestions on risk mitigations and deployment of structured contract management processes for compliance of CI contractual commitments and deliverables.
Work you'll do
Provide CI Risk :
Provide oversight review and summary assessments on the Master Services Agreement (MSA), Statement of Work, Engagement Letter, Change Order, Proposal review, and Confidential Information Management Plans (CIMPs)
Support the development and update of General Guidance, Market Offering Playbooks and Account/Engagement CIMPs, as required
Identify key contractual terms and requirements including obligations and deliverables with specificity related to CI terms
At times, monitor the OCP team mailbox and address ad hoc requests from account teams
Capture and analyze team metrics and make recommendations to leadership on corrective actions, as needed
Develop and deliver specialized confidentiality training
Understand and identify key technologies in applications and systems to identify data vulnerabilities and provide guidance for remediating threats
Periodically monitor and report on contractual CI obligations and deliverables
Coach, mentor and provide counsel to engagement teams on CI safeguards and obligations
Assist with maintaining and updating the OCP website content
Deliver CI Program and provide customized CIMP training to account or engagement teams as required
Follow up with accounts/engagement data managers on tracking CIMP development progress.
Coordinate with industry risk managers on identifying projects to be included in the CI Program
Provide investigative support for insider threat and CI incidents
Closely collaborate with stakeholders from OGC, US C&P, GPS, Talent, Cyber, ITS, BISO, etc. to implement controls and safeguards across the portfolio
Build relationships and communication plans with program leadership, data managers, and practitioners
Work with OCP leadership to set goals
Graduate with 5-8 years of post-graduate experience in risk and project management
Basic understanding of cloud applications, tools, methodologies, and software development process
Strong analytical, reading and presentation skills
Strong relationship management skills and ability to provide guidance and counsel to Data Managers
Proficiency in the use of MS Office - Word, Excel, PowerPoint, Teams and SharePoint
General ability to interpret contracts for international and commercial clients
Exposure to contract language and risk mitigations associated with access to highly confidential client information including PII/PHI
Executive presence, strong organizational, communications (oral and written) and interpersonal skills
Must have client service mindset: must deliver quality; proven ability of driving issue to resolution in a timely manner
Demonstrated track record of consistently delivering results
Excellent professional judgment: ability to identify risks, escalate and execute with a sense of urgency
Precision and attention to detail with a relentless focus on persistent and timely follow-up
Ability to remain calm and in control, focused under pressure, and to influence others in a high-pressure situation
Accessibility / availability to respond to an unpredictable environment
Highly collaborative work ethic, committed to team success
Strong coaching and mentoring skills, good listener
Strong project management skills: ability to multi-task across various initiatives and activities
Strong process improvement skills with process documentation and preparation of leadership presentations
Outstanding investigation skills from a business, technology and risk lens
Work with, manage and accommodate colleagues in other time zones, flexibility to be on call for urgent matters
Quick learner, eager to learn new skills and technologies and apply them quickly to produce results
Experience supporting mission and time critical processes
The Consulting Office of Confidentiality and Privacy (C&P), led by the Consulting's Chief Risk Officer, is a steward for Deloitte's reputation. In that role, the C&P is responsible for the development and deployment of a comprehensive program to mitigate confidentiality and privacy risks across Deloitte Consulting. The C&P is organized around strategic areas to assist and advise Consulting to mitigate their confidentiality and privacy risks in order to protect, preserve and enhance the reputation of Deloitte and our clients. These strategic areas include the following key programs driven by C&P:
Enforcement of Policy, Regulatory & Data Governance
Strategy and CI Program Direction
C&P is seeking a Manager with demonstrated success in risk management to join the team. The ideal candidate would be an established leader in risk management and mitigation, with a track record of outstanding project management skills with strong judgement and investigation skills in managing time sensitive incidents, being very responsive and leading with a sense of urgency based on the severity of the incident. Integral to the success of the role is executive presence, excellent communication skills, ability to drive response activities and provide insights in a dynamic, highly collaborative environment working with business leaders across the organization.
Key responsibilities of this role include quickly building expertise in the US Firms confidential information (CI) incident management process, leading and facilitating teams to manage CI incidents to desired outcomes in an increasingly complex risk environment which span across businesses, geographic boundaries and regulatory compliance requirements. Strategic responsibilities include continuous enhancements of people, process and technologies, reporting and analytics and identification of emerging risks with mitigation strategies and presentations to leadership. With technology disruptions in the marketplace, being tech savvy with the ability to drive investigations from a business and a technology lens will be key to the success of the program leadership.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.